Patient Experience Lead - Lancaster, United Kingdom - Practice Plus Group
Description
About The Role:
ADD TO LIFE. EVERY LIFE
Be the person who makes all the difference
Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work.
If you're looking for a role where you can develop your existing clinical skills and learn something new every day in an environment that never stands still, then this could be the opportunity for you.
As the Patient Engagement Lead, you'll be responsible for the improvement and stability of patient engagement activities and patient satisfaction through effective service user engagement and peer led forums, the planning and delivery of projects/programmes in line with patients' needs and priorities, involving patients (where possible) in project and training delivery.
Additionally, within this role, you will be responsible for the oversight and management of the health champion peer support model, including the delivery of Health Champion training across the region.
You'll ensure statutory and organisational requirements are met, that patient engagement activities are conducted frequently across all sites with timely evaluations and feedback/recommendations are communicated with patients, staff and external partners where necessary.
What you'll be doing:
You will hold GCSE grades C/4 or above in both English and Maths with experience of working as a peer representative in a criminal justice setting (including health, housing, substance use).
You will be required to have face to face engagement with patients as well as group facilitation/note taking when necessary.
Applications are welcome from individuals who have experienced a custodial sentence.Interested in professional development?
We have a wide range of opportunities for you to develop your skills and your career, which include both internal and external options for development and learning and access to our apprenticeship schemes.
How will we support you?
- Bespoke induction, including our Introducing Health in Justice training course
- Competency framework
- Regional and national career development opportunities
- Our bespoke Learning Management System to address your learning needs
- Support from the wider team
It doesn't stop therewe also offer:
- Company pension scheme
- 25 days annual leave increasing with service up to 28 days per year, plus public bank holidays
- An extensive range of wellbeing and lifestyle benefits
- Discounts on shopping and leisure activities
- Support to grow in your role and continue your professional development
- Excellent longterm career prospects
- 24/7 employee assistance helpline and financial assistance when you need it
What we'll look for in you:
The dedicated team in the Health in Justice division of Practice Plus Group make a real difference across over 45 prisons, young offenders and immigration removal centres.
We're the UK's leading independent provider of NHS services to over 40,000 people in these secure environments, always putting their needs first, regardless of their history.
Access to Excellence. Our core values are;
- we treat patients and each other as we would like to be treated,
- we act with integrity
- we embrace diversity
- we strive to do things better together
- patients can only access excellence if we commit to living our values in everything we do when we're at work
If you share these values and have transferable skills we want to meet you
Practice Plus Group is committed to creating a diverse and inclusive environment and we are proud to be an equal opportunity employer.
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