Client Accounts Customer Advisor - Salisbury, United Kingdom - Fexco

Fexco
Fexco
Verified Company
Salisbury, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Your New Job Title:
Client Accounts Customer Advisor (12 month MAT contract)


Company:
Fexco Property Services


Location:
Salisbury


Hours: 37.5

Why join us?


About this Role:


We are recruiting for a permanent Client Accounts Customer Advisor to join our busy client accounts departments based in our Head office in Salisbury.

You will be playing a major role in the team dealing with all aspects of Client Accounts Administration.

Some Responsibilities and Goals you'll own:

  • Working with the whole portfolio of the group to ensure customer queries are dealt with to the company deadlines as part of a team to the highest standard.
  • Responding to Client queries via phone calls in relation to Client Accounts matters and assisting with queries and complaints.
  • Responding to Client queries via letters in relation to Client Accounts matters and assisting with queries and complaints.
  • Liaising with the Property Managers with regards to account queries from clients
  • Completing full and comprehensive log calls and notes on QUBE
  • Negotiating payment plans for property owners and bimonthly payment reconciliations to ensure payments are made.
  • Housing keeping of the accounts on QUBE.
  • Any other ad hoc duties, including helping the Client Account Manager with administration tasks when required.

Must Have Skills:

  • A desire to help customers and deliver a very high standard of Customer Assistance.
  • Good level of proficiency with Microsoft Word and Microsoft Excel.
  • Excellent communication skills, both verbal and written.
  • A confident and assured telephone manner.
  • Multimailbox management.
  • Exceptional organisational skills and ability to work to deadlines.
  • An effective and enthusiastic team player.
  • Self-Motivated and target driven.
  • Strong attention to detail and high level of accuracy.
  • Ability to work on your own initiative.
  • Capable of working under pressure during busy periods.
  • Reliable with excellent timekeeping
  • Previous Customer facing role/s

Bonus / Superhero Skills:

  • Relevant service charge experience.
  • Experience of using QUBE system.

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