Customer Service Representative, Mira - Cheltenham, United Kingdom - Kohler

Kohler

Verified Company

Cheltenham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

**Hybrid

Cheltenham****3 week rotational shift pattern

- working 37.5 hours over 5 days between the operational hours of Monday

Thursday 8am 5.30pM/Friday 8am 5pm / Saturday pm**
Starting salary £23,400, plus fantastic benefits including: parking, competitive pension scheme, volunteering days, subsidised onsite deli, and access to our newly launched employee benefits platform

Designing award-winning products for our market-leading brands - Mira Showers, Rada and Kohler UK - is our lifeblood. We focus on investment, investing in the best technology and resources available and investing in each and every individual. Put simply, it's who we are.

Whether you arrive at our factories in Cheltenham or Hull, have a visit from a Service Engineer or pick up the phone to our Customer Service team, you'll instantly see that, no matter our department or location, we all share the same values at Kohler Mira.

From day one you're part of the Kohler Mira community - a collaborative, forward focused team with a shared pride in our work and commitment to delight our customers, develop innovative products and services and inspire our people (who knew a bathroom manufacturing company did all this?)

But, to get to where we want to be, we are looking for Customer Service Representatives to join our awarding winning Team.

Find out more below

Summary

To be the primary point of contact for customer queries, pre-sales enquiries, spares sales and after sales service for the Kohler Mira business.

Liaising directly with customers mainly by telephone to resolve customer issues. Required to work on a 3 week rotational shift working 5 days per week including some Saturdays.

Responsibilities

Assisting customers with presales enquiries, product selection, availability and location of showrooms
Taking incoming calls, identifying customer requirements and initiating appropriate actions in a timely manner
Resolving postsales issues and technical product support
Arranging service visits, spares sales and promoting service and extended warranty policies
Outbound followup telephone calls
Ensuring customer service levels are exceeded inline with company and department key performance indicators
Creation and promotion of brand awareness issues
Provide cross functional Administration support as required

Education and Experience

Ability to understand technical issues and resolutions
Experience with customer contact/interaction
Good communication skills

We can offer you a lot in return

At Kohler, you're not a number, you're a valued member of our team (or as we like to say, an "associate").

What this means for you, is focused development that is personalised - all of the challenge you desire with all the support you need, as well as global opportunities should you desire.

We also offer competitive benefits, including a focus on wellbeing and a genuine commitment to 'giving something back' through our Stewardship (CSR) efforts.

We believe that our depth of knowledge and breadth of opportunities set us apart and if you believe you'd add something to our team, we'd love to hear from you.

You can find out more about our operating philosophy, Believing in Better, hereOn November 6, Kohler Co.

announced the strategic decision to establish Kohler Energy as a separate, independent business with Platinum Equity as the majority investment partner.

Kohler will continue to stay invested in the Energy business following the closing and remains committed to supporting the acceleration of long-term growth strategies for both organizations.

Talent and operational transition plans are underway, and Kohler Co. and Platinum Equity expect the agreement to close in the first half of 2024.Thank you for your interest in joining our growing team as we embark on the next phase of growth

About Us
In the UK, Kohler Mira Ltd. is made up of three market leading brands; Mira Showers, Rada Controls and Kohler Company.

Where our brands differ in market position, they are equal in quality, each living up to the Kohler Company mission to live on the leading edge of design and technology and provide a single level of quality regardless of price.

Note for Recruitment Agencies - the Kohler Talent Acquisition team is responsible for managing all current vacancies through direct hiring and referrals wherever possible.

We do work with recruitment agencies and where we require external support we will formally release those vacancies to the agencies on our Preferred Supplier List deemed best placed to assist us.

Speculative CVs sent by any agency to Kohler Co. without a specific request by our Talent Acquisition Team will not be accepted and with no introduction fee applicable.

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