Process, Quality and Information Administrator - Manchester, United Kingdom - Biffa Ltd
Description
Changing the way people think about waste.
At Biffa, we love working with waste.
Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions.
It's a view that's sharedby our 10,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull.
And it's why we're the UK's No. 1 choice for business waste management.Help us make a difference as a Process, Quality and Information Administrator working in our Municipal division.
The Process, Quality and Information Administrator will collate, analyse and produce reports to measure the contract's performance against Local Performance Indicators (LPIs) and propose solutions for performance improvements.
This is an office based role.
Why it's an opportunity not to be wasted.
To assist in the production of daily, weekly and monthly management information to enable Biffa to meet its contractual requirements by identifying poor performance and improving the efficient use of resources
To assist in the production of monthly management information for the Client including details of new initiatives that may be trialled within the local community
To collate and analyse recycling and residual tonnage data with a view to increasing recycling and participation across the city and at ward and household levels
To maintain a record of stock usage together with a forecast of future requirements that will form the basis of new purchase orders for stock items
To maintain a register of faults identified on vehicle CCTV systems
To administer the process for addressing and resolving recycling/ residual/ street cleansing enquiries/complaints from the public
Ensuring that the specified SLA time limits are met
A chance to join a forward-thinking, industry leader that openly welcomes self-driven individuals who are unafraid to question convention
Here's what we require:
Waste management or Service industry background (desirable)
Proven track record of working to clearly defined service delivery KPI's
Proven track record of delivering continuous improvement within an operational / service environment
Experience of producing and analysing reports using Microsoft Office Suite
Reports are generally prepared in Excel and the applicants must be able to use Pivot tables and formulas in Excel
Knowledge and understanding of the requirements of working within a time critical service environment and meeting deadlines
IT literate - comfortable using business software and systems and Microsoft Office Suite
Ability to influence and persuade people
Interpersonal skills /assertiveness
Excellent time management skills and ability to work to tight deadlines
Organised with the ability to simplify complex issues
Analytical with the ability to measure & monitor data and take appropriate corrective action
Able to able to communicate at all levels, both in verbal & written form
Minimum GCSE (or equivalent) in English and Maths, however A-Levels or a Degree certainly won't do any harm
And here's why you'll love it at Biffa.
- Competitive salary
- Ongoing career development, training and coaching because if you don't grow, we don't grow
- Generous pension scheme
- Medical and dental scheme
- Retail and leisure discounts
- Holiday and travel discounts
- Bike to work scheme
- Corporate uniform provided
Dedicated to diversity.
At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results.
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