Administration Coordinator - Norwich, United Kingdom - Panks Engineers Ltd

Panks Engineers Ltd

Verified Company

Norwich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Panks is a family run business, that was established in 1842.

We are currently looking for two administration Coordinators to join the Panks team.

These roles will be based in our Norwich branch on a 40-hour week contract working between the hours of 8:00am - 5:00pm Monday to Friday, with a one hour unpaid lunch break.

Due to Company expansion, we are looking for 2 x Administrators to assist with the co-ordination of our engineering and workshop teams.

Main Responsibilities

Answering incoming calls and dealing with customer queries
Dealing with customers face to face over our sales counter
Booking in works with customers and keeping them updated throughout.
Working closely with other departments to maintain a high level of customer service including Panks workshop, Heating department and Contracts department
Raising job cards for new works and arranging engineers
Preparing and producing invoices on completion of works using Companies computer package (training will be given)
Filing and scanning of documents.
Day to day ad hoc duties as and when required for the needs of the Business

Skills required

Excellent customer service skills
Ability to work on own initiative.
Experience of working in an open plan office (desirable)
Administration experience including use of all Microsoft office programmes
Excellent team player
Polite and confident telephone manner.

Full training will be given on computer systems and continuous support provided with regards to industry needs.

Salary:
From £10.42 per hour

Benefits:

Company pension
Free parking
Sick pay

Schedule:

Monday to Friday

COVID-19 considerations:
All staff are required to wear a mask while moving around the building, these are provided.
Sanitiser and gloves available
Contactless daily temperature checks on all staff and visitors.
Health declarations for visitors

Experience: