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  • Tenant Liaison Officer - Bolton - Fawkes & Reece (North)

    Fawkes & Reece (North)
    Fawkes & Reece (North) Bolton

    1 day ago

    Fawkes & Reece (North) background
    Full time
    Description

    Job Description

    We are seeking a highly skilled Resident Liaison Officer to join our team at Social Housing Contractor, renowned for their commitment to quality of service and customer care.

    The ideal candidate will have a strong and stable career within Social Housing, ideally in a similar role as a Resident Liaison Officer. They must be able to develop positive relationships with residents, provide information and support during refurbishment, maintenance, and major works programmes.

    Main Responsibilities:

    • Pre-entry visits and company inductions
    • Collecting tenancy agreement/approval forms
    • Visiting tenants in their homes and advising them on work schedules
    • Acting as the main point of contact and resolving tenant queries
    • Establishing working relations with neighbourhood housing associations
    • Visiting empty houses and advising potential tenants on completion dates
    • Attending and chairing tenant forum meetings
    • Maintaining accurate records of customer complaints and satisfaction

    Requirements:

    • A full driving licence
    • A current CSCS Card (preferably)

    About Us

    We are a well-established Social Housing Contractor with an excellent reputation and strong pipeline of work. We aim to keep our employees close to home, while also offering opportunities for growth and development.


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