Customer Service Administrator - Redditch, United Kingdom - Smart 1 Recruitment Limited

Smart 1 Recruitment Limited

Verified Company

Redditch, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Established automotive manufacturing organisation seeks enthusiastic, organised, IT proficient good communicator to join their busy team as
Customer Services Administrator offering Logistics Support.

Your role as
Customer Services Administrator would be to manage customer and logistics partner relationships, foster positive relationships with customers, liaise with planning to ensure customers are informed of accurate and up to date delivery requirements, process orders and oversee cycle of order fulfilment, being responsible for making sure supplies, stock, materials, packages, and/or products are processed through the delivery and/or warehouse system efficiently and safely.

Offered as a permanent contract with immediate start available, the role of
Customer Services Administrator would suit a pro-active individual with excellent communication skills (both verbal and written), problem solving and task management ability.

Previous experience in Customer Services within a Production and Logistics environment is essential.

Duties of
Customer Service Administrator:

Respond to customer service issues in a timely manner
Producing labels for production
Maintain accurate records and document service activities and discussions
Ensure customer schedules / orders are input onto system in a timely manner.
Handle complex and escalated customer service issues
Coordinate and manage customer service and logistics projects
Facilitate the shipping of products from one destination to another
Producing all delivery documentation
Keeping customers updated with order information
Arrange transportation, orchestrate deliveries to meet customer demand
Maintaining logs of additional transport costs
Receives products and coordinates delivery
Ensures activities are met throughout the order fulfilment and transportation cycle
Oversees inventory of goods and vehicles
Continually reviews freight costs, transportation rates, and/or the prices of raw materials to keep costs down where possible
Streamlines shipping and transportation processes
Liaising with supplier to progress orders
Raising subcontract notes and booking not system
Reporting supplier data to management (TBC)
Some receptionist duties such as answering the phone

Essential:

Customer service experience with excellent communication skills
Ability to stay calm under pressure
Excellent communication
Highly organised
IT proficient

Desirable not essential:

Experience with ERP systems in an automotive manufacturing environment
Have an understanding of ISO 14001 and IATF 16949 and their contribution to the business to help to achieve objectives and ensure compliance
Knowledge of Health and Safety Legislation
Experience within Automotive Manufacturing environment

Location:
Redditch, Worcestershire

Hours of Work:
Mon - Thurs 7 am - 4 pm, Fri 7 am - 12 noon

Salary:
£25,000 - £26,000 p.a. DOE

Job Types:
Full-time, Permanent

Salary:
£25,000.00-£26,000.00 per year

Schedule: