Customer Service Representative - Worcester, United Kingdom - Willcox Matthews

Willcox Matthews

Verified Company

Worcester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Customer Service Representative (French)

Salary:
£Excellent

Benefits:
To be discussed at interview

Job Type:

FTC

Location:
Worcester

Job Start date:

ASAP

Shift Pattern:
Days

We're supporting our client, a leading global components manufacturer based in Worcester, who are looking for a Customer Service Representative (French) to join their growing team.

The successful Customer Service Representative (French) will have strong French speaking & writing skills.

Responsibilities for Customer Service Representative (French):

Respond to all customer inquiries as they relate to order management, technical product specifications and design assistance. Do so through the effective utilization of business systems (Material Requirements Planning
SAP; Customer Relationship Management
Salesforce), robust communication techniques and in-depth product knowledge.
Manage key customer and distribution accounts by developing strong relationships, building an understanding of the customer business model, supporting various daytoday activities, identifying mutually beneficial solutions and facilitating conflict resolution. Utilize gap analysis and order pattern recognition tools to identify order trend variances and proactively engage customers with order fulfillment optimization opportunities.
Work with various functional teams to support strategic business development projects and operational excellence initiatives. This can include topics such as support and order fulfillment optimization for new customer programs, promotion of Marketing initiatives, alignment of operational capabilities with customer production requirements.
Identify continuous improvement opportunities as they pertain to both processes within the Customer Service department and general processes that impact customer satisfaction or internal efficiencies. Drive the development and implementation of detailed action plans; lead these plans to completion.

About You:

High School Diploma required
Bachelors Degree preferred (Business Management, Engineering, Marketing or equivalent)
03 years of experience, preferably in a technical sales or service oriented role.
Must be computer literate and display excellent communication and telephone skills.

High energy level

Selfstarter
Technical aptitude required.
Team oriented, people oriented and a relationship builder. Enthusiastic, confident and mature. Displays an innate sense of curiosity, and strong accountability.
Reliable, with a resilient nature. Ability to thrive in a fast pace work environment and handle multiple tasks.

Language Requirements