Lead Dermatology and Healthcare Assistant - London, United Kingdom - The London Skin and Hair Clinic

The London Skin and Hair Clinic
The London Skin and Hair Clinic
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Lead Dermatology Healthcare Assistant

Knowledge of Pabau or another patient booking software would be a bonus, but is not mandatory.


Reporting directly into our Practice Manager, the Lead Clinic Administration Coordinator plays an integral role in the day-to-day coordination of our services.

Including, but not limited to the list below;
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Plan and manage the team's rota, holidays and absence; ensuring we have adequate cover in clinic at all times and that the team are using their annual leave evenly across the year.
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Manage the team; including induction, monthly reviews, yearly appraisals, objective setting, targets and KPI's, training (Blue Stream Academy) and coaching, return to work interviews and the managing of lateness and absence.
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Provide training to the team, including new starters, cross check and supervise their work and ensure they are following the clinic protocols and standard operating procedures for their department/role, ensuring that the team are signed off for each procedure/service before giving to a patient without supervision.
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Lead by example. Set the standard in your own work, ensure you have good time keeping and attendance, meet or exceed KPI's and targets and be a champion for the company values and vision.
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Ensure that audits of your area are completed, as per the audit schedule. Follow-up with a meeting to discuss the results with the Practice Manager and look at actions to move forward and improve quality.
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Ensure the team are working to CQC standards, provide training and support on best practice. Team should be knowledgeable as to why we do the things we do, to help protect our patients and ensure caring service. (CQC does not overseen dispensaries, but we work to their standard).


I have included the job description for a Dermatology Healthcare Assistant below, as the leader will also be expected to be able to cover what their team can do, train and support the newest team members and lead by example, demonstrating how we live our core values.

(Our values; We are knowledgeable, We care, We are honest, We work together, We are ethical).

Dermatology Healthcare Assistant


The Dermatology and Healthcare Assistant plays a key role in ensuring that "trusted experience is delivered with outstanding service" at The London Skin and Hair Clinic, Medical Dermatology clinic.

As a DHCA in our clinically-led service, you'll be providing high quality, patient focused pathological care.

Your role will include assisting Dermatologists with outpatient surgical procedures, dressing change and suture-removal, blood-taking, PDT, phototherapy, patch-testing, samples management, post-procedure patient follow-up and patient support, as well as note taking and other supportive documentary evidence taking, like photos, to record the patients progress through the treatment period.

This role does not provide aesthetic or cosmetic services and is medical based dermatology. Those looking for a career in aesthetics would not suit this role.


Duties and Responsibilities:

The duties and responsibilities to be undertaken may include any or all of the items in the following list.

Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving clinic workload and priorities:


  • To demonstrate good clinical practice at all times and to be accountable for own actions.
  • Assist in the organisation of clinics to ensure smooth and efficient operations.
  • Ensure equipment is in good working order and maintain accurate records of patient care.
  • Organise diagnostic tests and appointments both within and outside the clinic.
  • Set up theatre for dermatology procedures (including biopsies, excisions, cautery, cryotherapy, photodynamic therapy injections), ensuring a sterile field is maintained for patient safety.
  • Follow infection control and waste management procedures keep theatre clean and tidy at all times and manage deepclean and MRSA protocols.
  • Support Dermatologists during procedures following sterile / nonsterile area protocol.
  • Assist Dermatologists as a Chaperone in line with the clinic Chaperone policy.
  • Manage patients post procedure, including advice for wound management and scar minimisation.
  • Manage specimens and samples, ensuring all paperwork is filled out correctly.
  • Process pathology results (blood tests, swabs, urine, biopsies, IMF) including tracking results and providing to Dermatologists for communicating results.
  • Manage the theatre log.
  • Ensure theatre and trolleys stocked and work with Practice Manager to reorder supplies.
  • Remove sutures and perform wound checks and dressing changes.
  • Provide patient support post procedure including calling all patients day after procedure.
  • Prepare intralesional triamcinolone for injecting under the guidelines set by the Clinical lead.
  • Prepare botulinum toxin for injecting for medical treatment including hyperhidrosis under the guidelines
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