Security Receptionist - Shrewsbury, United Kingdom - Midlands Partnership University NHS Foundation Trust

Midlands Partnership University NHS Foundation Trust
Midlands Partnership University NHS Foundation Trust
Verified Company
Shrewsbury, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Providing quality, inspiring innovation and delivering value is what we set out to achieve within the Forensic Directorate.

Enabling our patients with mental health needs to receive a truly integrated and holistic approach to their treatment, regardless of complexity or severity, thanks to the knowledge and expertise of our multidisciplinary clinical teams.

You will be a key member of our directorate who is efficient in completing tasks and managing a secure reception area.


You will be an experienced receptionist who will be front of house, greeting internal and external staff, visitors and sometimes members of the public.

You will be flexible, enthusiastic, self-motivated and interested in working within a modern, forward thinking effective specialist service.

You will undertake a wide range of receptionist duties based at Clee unit, Redwoods Centre, Shrewsbury Shropshire.

You will be expected to undertake routine shifts.

You will be required to have a general understanding and ability to carry out all tasks below:
Operate the panic alarm systems.


Receive and deal with general reception enquiries: this may include listening to and responding to straightforward information or queries and enquiries, dealing with visitors, answering the telephones, taking and forwarding messages, taking deliveries, and admitting visitors to the unit in compliance with the security policy.

Undertake the receiving and issuing of bleeps, keys, panic alarms, ID's etc.

Control security doors from the reception.

Maintain records as required.

Issue locker keys and collect return keys.

Liaise with the ward staff about patient movements (as applicable).

Ensure that reception area is kept tidy and safe.


MPUFT provides physical and mental health care, learning disability, and adult social care services across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin.

In addition, we provide services on a wider regional and national basis. We serve a population of 1.5 million and employ around 8,500 members of staff.

By joining MPUFT you will become part of a diverse and inclusive team who are empowered and supported to deliver care in a way which is consistent with our values:

  • putting people at the heart of what we do
- empowering people to improve care and wellbeing
- delivering better health, better care in partnership


We are embedding values based and inclusive recruitment practices to ensure that all applicants, from any backgrounds, from under-represented groups, such as black, Asian or other ethnic groups, individuals with a disability, or LGBTQ+ individuals.

All have an equal chance of success in achieving a role with us.

We will support your career development and progression. Membership of the excellent NHS pension scheme, generous maternity, paternity, adoption leave, pay and the option for flexible working.

You will receive up to 27 days annual leave (increasing to 33 days) and the opportunity to purchase additional annual leave.

We are also proud to have a choice of staff networks that help you meet like-minded people.


We will support and facilitate your development in this role through supervision and a personal development plan tailored to your needs, experience personal/professional goals.


The post holder will be required to:

  • Observe a personal duty of care in relation to equipment and resources used in the course of the duties performed on a day to day basis
  • Use all Trust equipment and other property in a safe and appropriate manner
  • Report any misuse of, or faulty equipment to the appropriate person.
  • Provide information and advice to new starters, apprentices, trainees, work colleagues, managers, contractors and customers (in line with level or role, training and experience)
  • Exchange routine information where appropriate and offer feedback where required.
  • Demonstrate activities to new starters, apprentices, trainees, support workers etc and assist in ensuring their health and safety.
  • Provide work related information to supervisor where required for data management.
  • Complete legislative and Trust documentation where applicable (e.g. reporting accidents, adverse incidents).
  • Provide work related information to supervisor where required for data management


The post holder will be required to undertake surveys or audits, as necessary to own work, they may occasionally participate in research and development activities.


The post holder will be required to:

  • Work in a positive work manner
  • Carry out generic and flexible ways of working
  • Suggest new improved ways of working as required for own role
  • Self assure own work and where applicable sign off the work of others
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