Customer Service Representative - Leicester, United Kingdom - Plant Plan

Plant Plan
Plant Plan
Verified Company
Leicester, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Customer Service Executive

  • Salary: £25,500 £26,315 per annum (DOE)
  • Location: Enderby, Leicester, LE19 4SG
  • Job Type: Permanent, Full Time
  • Hours: 40 hours per week 08:00 16:30


Plant Plan are currently recruiting for an enthusiastic, positive and self-motivated Customer Service Executive to be a part of our amazing team and help us execute our vision of providing marketing-leading, amazing customer service and experience to our clients.


About Us:

Plant Plan are a rapidly growing, ambitious company that specialise in commercial planting schemes for offices, hotels and restaurants.

We're a service provider, helping our clients create beautiful spaces where their team and customers will want to spend time and work together.


We are a family-owned company that believes that success is reached through caring first for the Plant Plan team and our Customers.

We are growing rapidly and have a clear roadmap for continued success, meaning there are always opportunities for development, promotion, and learning new skills.


About the Role:


As a Customer Service Executive you will be responsible for looking after our customers and providing them with amazing customer service throughout the whole sales cycle.

At the very front of our company you will be interacting constantly with our clients, helping resolve their issues, communicating the solutions we're putting in place, sorting any queries they have, and promoting the 'Plant Plan Experience'.

We don't mind mistake, but we don't like to keep making the same ones.

A key part of your role will be to track the causes of issues and queries and work closely with all the other teams in the business to find solutions and fixes to these so they don't keep popping up.


You'll need to be a confident IT user, accustomed to using a CRM system, comfortable juggling several tasks and priorities simultaneously, and most importantly a 'people person' who is passionate about creating amazing customer service experiences.


Other Info:


  • We're a friendly, caring team who support each other.
  • We believe in training and development for the whole team.
  • We're a Living Wage Foundation accredited employer.
  • Free parking, and we've got onsite EV chargers
  • Annual Company Bonus


  • We're a Monday

  • Friday company no weekend working required.

Job Types:
Full-time, Permanent


Salary:
£25,500.00-£26,315.00 per year


Benefits:


  • Additional leave
  • Company pension
  • Onsite parking
  • Sick pay

Schedule:

  • Day shift
  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • Leicester: reliably commute or plan to relocate before starting work (required)

Education:


  • A-Level or equivalent (preferred)

Experience:

- customer service: 2 years (required)


Work Location:
In person


Reference ID:
CX2023
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