Knowledge Management Team Lead - London, United Kingdom - servicePath

Description

servicePath is an innovative provider of commercial software for IT Service Providers, specifically managed Services and Cloud Computing providers.

We are looking for a dynamic, forward-thinking individual with a strong background in knowledge management and a passion for leading and mentoring a team.

About the Job:

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Job Title: Knowledge Management Team Lead

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Department: Product Department

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Reports to:Product Director

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Shift: Day Shifts

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Position: Full-Time

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Location: United Kingdom(Remote)


Role Objectives:


Knowledge Management:

• Lead the effort to manage, curate, and enhance the company's knowledge platform, including interactive guidance, knowledge repository and Learning Management Systems, ensuring accessibility and relevance.
• Champion best practices for creating, sharing, and updating internal and external documentation.

Software Documentation:

• Direct the creation, review, and update of documentation for our software products, collaborating with stakeholders across the business.
• Responsible for creating a knowledge road map which ensures both new features and historic features are well documented and understood.

Learning Management Systems (LMS):

• Oversee the deployment, maintenance, and support of LMS systems, training staff on efficient usage.

Collaboration and Teamwork:

• Lead the knowledge Management team and be accountable for its deliverables endtoend.
• Collaboration with crossfunctional teams, ensuring documentation and knowledge assets align with company needs and standards.
• Mentor and support team members, including setting objectives and performance management of existing team members and onboarding of new members with relevant knowledge resources.

Training Delivery:

• Develop and deliver training sessions, collaborating with the team to create highquality training material that aligns with company standards.

Continuous Improvement:

• Stay updated on the latest trends and best practices, regularly reviewing and updating the knowledge management strategy based on feedback.

Key Competency and Experience:

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Minimum:_

4-6 years of experience in Knowledge Management with leadership responsibilities.


Core Competencies:

• Leadership in Knowledge Management with skills in Software Documentation, SaaS, and Learning Management Systems.
• Strong background in training delivery and content creation.
• Must appreciate the complexity and challenge of eliciting information about intricate systems from diverse sources.
• Ability to lead and mentor a team, fostering collaboration.
• Must possess the ability to establish trust and foster open dialogue.
• Advance communication skills, both written and verbal.
• Capability to work remotely and manage a global team.

Preferred:

• Proficiency in using knowledge management systems and various Learning Management Systems (LMS).
• Exposure to creative decisionmaking and project design roles.
• Experience working in Global product based organizations.

Budget:

45K to 50K GBP

Application deadline: 20/05/2024