M-files Support Analyst - City of London, United Kingdom - Crowe UK LLP

Crowe UK LLP
Crowe UK LLP
Verified Company
City of London, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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About Crowe
Crowe is a leading national audit, tax, advisory and risk firm with global reach and local expertise.

We are an independent member of Crowe Global, one of the top 10 accounting networks in the world, with access to more than 40,000 people in more than 150countries and across more than 700 offices globally.


We pride ourselves on looking after our people, whether you're working in corporate tax, statutory audit or you're a marketing or HR specialist - at Crowe we invest in our people to help them be the best they can be.


We understand that it is often the culture and values of a firm that are most important when looking for a new workplace, that's why at Crowe our people-focused culture means we value new ideas and innovation, and welcome people who are committed to makinga difference by delivering excellent services to our people, clients and communities.


Purpose of the role:

Reporting to the M-Files Product Manger with lines to both Client Solutions and National Technology, the overall purpose of the role is to support and promote the use of M-Files as the firm's primary DMS (Document Management System) by:

  • Providing support and guidance to our internal teams on the capabilities of M-Files both as standard and as additional functionality / solutions are introduced.
  • Working with the Client Solutions team on the design and development of effective solutions within M-Files to support the optimisation of processes for our internal teams / clients to aid efficiency.
  • Supporting the DMS team in the evaluation and delivery of a programme of continuous improvement and enhancement for M-Files.


The role will take into account the firms agile working policy with a primarily office based in one of Crowe's current offices.


Responsibilities:


Key responsibilities include, but are not limited to:

  • Provide technical and operational support to both the IT helpdesk and Client Solutions teams to help resolve user issues.
  • Support the Client Solutions and DMS project teams in their provision of training, Q&A and follow up sessions for users.
  • Work with the Client Solutions and DMS project team to:
  • design and develop workflow solutions in M-Files
- make and maintain other necessary configuration changes in the M-Files admin tool, as part of the DMS solutions developed

  • Document developed solutions and maintain a change request log for all solutions.
  • Routinely monitor the information made available by M-Files for their customers via their website, webinars etc to track their development progress of the product and share any relevant findings with the DMS Project and Client Solutions teams.

Requirements:


  • Problem solving and solution driven.
  • Logical thinker.
  • Good working knowledge of Microsoft Office.
  • A passion for client service.
  • Display energy and enthusiasm and a focus on achieving results.
  • A keenness to further your own personal development and career goals.
  • Knowledge of Camtasia or other screen recording software would be useful. but not essential.

Qualities we are looking for:


  • Able to express yourself clearly, both face to face and in writing and take time to understand the environment your stakeholders operate in and adapt your approach accordingly.
  • Ability to execute work efficiently, delivering excellent service.
  • Demonstrate your understanding of the need to work as a team.
  • Adhere to the firm's risk management policies at all times.

Why choose Crowe?


Crowe is where talented people can realise their potential, are successful and enjoy what they do by making a positive difference to our clients, communities and each other.


Our vision is to be recognised as essential to the future success of our clients by helping them to answer tomorrow's questions, and make smart decisions that have lasting value through the highest quality audit, tax, advisory and risk services.

We offer you an opportunity to continue your career and work for a firm that offers stability and knowledge. In addition you can work alongside experienced professionals who put the client at the heart of everything they do.


At Crowe, you will find the expertise, the resources and, above all, the commitment to help you build a satisfying and rewarding career.

In return we can offer you continued career development, highly competitive salaries and flexible benefits. Plus an opportunityto work for a firm that truly values its people.

Crowe is committed to equal opportunity and diversity in recruitment and employment.

We value the differences that a diverse workforce brings to our organisation and believe that diversity and inclusivity are key drivers of effectiveness and in providingour clients with a quality service.

We want to create the best environment for our people to thrive.

We recognise the importance of offering a flexible approach to our working environment and we would be happy to discuss with you further.

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