Assistant - Student Success - Durham, United Kingdom - Durham University

Durham University

Verified Company

Durham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Assistant - Student Success
(Job Number
: )**Durham Centre for Academic Development

Grade 2:

£22,386
£22,932 per annum

Fixed Term - Full Time

Contracted Hours per Week: 35

Closing Date: 27-May-2024, 5:59:00 PM

Disclosure and Barring Service Requirement:
Not Applicable.

The University

At Durham University, we are proud of our people, because they are at the heart of our globally outstanding institution, which is a key part of our local community.

We inspire our people to do extraordinary things and we invite you to join our fantastic team.

Across the University, we have a huge variety of roles and responsibilities, which together make us one large and successful community.

Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer.
At the University we promote and actively champion equality, diversity and inclusion.

It is crucial that everyone can be themselves and can flourish in an environment where everyone respects each other and is treated fairly.

We want our people and wider community to feel happy, secure and proud to be a part of Durham. We are looking for the same values in you.

The Role and Department
Each year Durham Centre for Academic Development (DCAD) delivers 20, 10 and 6-week Pre-sessional programmes.

These programmes are primarily for incoming international students who hold an offer for a Durham University degree and have narrowly missed their language condition for their main programme.

The Assistant
Student Success will support the wider presessional team to ensure the smooth running of the programmes. They will contribute to the provision of a professional, efficient administrative service, supporting a wide range of teaching, learning and assessment activities.
Their main responsibility will be providing a consistent and reliable point of onsite support for the programmes, resolving straightforward problems and issues and acting as a primary point of contact for students and staff on presessional courses around the campus.
For students, this may mean meeting with them to show them to classrooms or induction locations, signposting them to relevant support services or escalating to the wider presessional team, as well as assisting with general queries and providing support for induction, registration and other administrative tasks students may be unfamiliar with (under the guidance of the Co-Ordinator
Student Success).
While supporting teachers, they will act swiftly to resolve issues (either themselves or by contacting relevant university services) such as access to classrooms, malfunctioning technology or rapid rollout of information.
We recruit in teachers annually to support these programmes, and it is often our students' first experience of living outside their home country or studying in an UK institutions, so the Assistant-Student Success will need to be calm, capable and reassuring when providing information and support, and not assume that the individuals they are assisting have knowledge or experience of the systems or activities they are describing.
The postholder will also be responsible for making arrangements for moving people and materials around the site, including arranging transport for teachers with mobility or other accessibility requirements, processing and delivering stationary requests, moving equipment and teaching resources between locations and ensuring the teachers' shared office space is fully stocked with relevant items and is a clean and tidy central area for collaboration and preparation.
Other duties will include participating in all relevant meetings, including daily briefings and planning meetings, and any other basic administrative tasks necessary to the running of the courses.
The Assistant
Student Success will work alongside other administrative staff, under informal supervision of the Coordinator
Student Success, but reporting to the Senior Administrator.
As a major part of this role is essentially to be oncall for issues as they arise, the postholder can expect to have periods of time each day where there are no immediate tasks to complete, so an individual who is confident in their abilities to identify selfdevelopment activities and autonomous learning opportunities would be ideal for this position.
Core responsibilities:
Contribute input within a service team to provide a responsive service for stakeholders.
Contribute input to deliver a stakeholderfocussed service.
Respond to straightforward requests for information from stakeholders.
Contribute to team effort with more straightforward tasks during peak work flows.
Follow documented service procedures, referring to more experienced colleagues with less straightforward issues.
Demonstrate some preemployment familiarity with the techniques, and processes used in the service area.
Learn new skills and