Receptionist/administration Assistant - Wigton, United Kingdom - Wigton Group Medical Practice

Description

Wigton Group Medical Practice

Title:
Receptionist / Administrator

Responsible to:
Assistant Practice Manager

Job Summary:

To receive, assist and direct patients in accessing appropriate services and healthcare professionals in a courteous, efficient and effective way.

To be an integral member of the wider Practice team delivering the administrative processes required to ensure that the services provided are delivered in a timely and appropriate manner to the required standard.

Responsibilities:

• To process personal and telephone requests for appointments, visits and consultations, ensuring callers are directed to the appropriate healthcare professional
• Action repeat prescription requests in line with Practice policy and protocol
• Scanning of some incoming letters and documents into computerised patient record
• From electronic and paper correspondence and documents, identify relevant information and make coded entry into patient records in accordance with Practice protocols
• Assist in maintaining the efficient running of the computerised workflow system in EMIS.
• To accurately enter all necessary data relating to patient registrations, change of name & address, online access requests and temporary patients.
• Respond to requests for information from patients, associated healthcare agencies and providers.
• Advise patients of Practice procedures and protocols as appropriate.
• To process paper medical records, including filing and storage, in line with practice procedures
• Any other tasks as identified by the Assistant Practice Manager, Practice Manager or GPs to support the effective running of the Practice.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the postholder may have access to confidential information relating to patients and their carers, and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is nonjudgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating tasks and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effect