Patient Support Administrator - Brighton, United Kingdom - East and Central Brighton Primary Care Network
3 weeks ago
Description
JOB DESCRIPTION:
Patient support administrator
Salary:
£23,949 - £26,292, depending on experience
This is an opportunity for an enthusiastic and creative individual to shape a role supporting the outreach team for the East & Central Brighton Primary Care Network (PCN).
East and Central Brighton PCN supports patients of 9 GP surgeries generally covering the Whitehawk, Queen's Park, Kemptown, Hanover, Lewes Road and Woodingdean areas of Brighton.
At present, the PCN outreach team consists of pharmacists, social prescribers, occupational therapists, mental health practitioners, health and wellbeing coaches, care coordinators, physiotherapists, nurses and patient engagement workers.
The PCN team is currently based in an office on Church Street in Brighton and this will be a largely office-based role, though home-working and work in the community are both possible.
We offer a competitive salary, good terms and conditions, access to the NHS pension scheme, a positive and flexible working culture, and an opportunity to improve health services for some of the most vulnerable people in our city.
The PCN's principles are:
- Improve population health with particular reference to the principle of Proportionate Universalism and the need to improve the health of the poorest, fastest.
- Break down barriers to primary care for patients and community services. In doing so primary care will become more accessible, but will also be more rooted in our local communities and more able to avail ourselves of the range of support services offered to our patients. This is a crucial step towards demedicalising distress caused by poverty, isolation, and social fragmentation.
- Reduce pressure on primary care to help us deliver on clinical targets, improve the management and quality of life of our patients and provide earlier easier access to physiotherapy, paramedic, mental health and occupational therapy support, as well as other social and community services
JOB PURPOSE
As a PCN we have multiple teams working over 75,000 patients.
This job is for someone who enjoys working with patients, with our clinical teams and has a knowledge of IT skills or a willingness to develop those skills.
In order to help with this we need someone:- To coordinate patients with our teams. Maintaining and developing patient administration systems, including appointment systems, referrals and record keeping
- To improve communication and workflow between patients in the community and our teams
- To arrange patients to be booked into PCN teams clinics
- To work within the clinical systems, assisting staff with reports and patients' information and feedback
- To monitor waiting lists and plan patient activity to minimise waiting times
MAIN ACCOUNTABILITES
- Communication and patient liaison
- Coordinating care
- Supporting clinical teams
- Data management and quality
To support the PCN team in accurate and consistent data recording on clinical systems, and accessing information.
To monitor, report and document any variances in a patient's condition or planned pathway of care to registered members of staff.
To work as part of the PCN team, participating in progress meetings, ensuring that the MDT is kept fully up-to-date with progress reports.
To recognise the importance of safeguarding procedures within the project, and to ensure that any concerns, disclosures or allegations of abuse are immediately and correctly reported.
To work to the requirements of the organisation's quality standards, and other service
- specific quality accreditations as required, abiding by organisational ethos and principles
To attend and participate in regular supervision, appraisals, training and other internal meetings.
At all times provide a caring service and to treat everyone in a courteous and respectful manner.
Undertake additional duties as requested by the PCN executive board appropriate to the stated job purpose and skills. The above list of main tasks in this job description should, therefore, not be regarded as exclusive or exhaustive.
PERSON SPECIFICATION
Essential
Qualifications, training and knowledge
- Knowledge of person-centred approaches
- Competent and confident IT skills
- Knowledge of, or willingness to learn, operating details of primary care clinical systems, e.g. SystmOne and EMIS
- Knowledge of Equal Opportunities, Diversity & Inclusion policies and prac
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