Assessment Officer Housing Benefits and Planning - Wembley, United Kingdom - LA Recruiters

LA Recruiters

Verified Company

Wembley, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our local authority client has a 3-month contract vacancy (with the possibility of extension) for the role of an ASSESSMENT OFFICER (HOUSING BENEFITS AND PLANNING), details as follows

Job Purpose

To assist customers by accurately determining their entitlement to Housing Benefit, Council Tax Support, Local Welfare Assistance, Social Care financial assistance and concessionary travel.

To provide first contact resolution to customers across a rangeof services and a variety of access channels, maintaining the highest standard of customer care at all times.

Responsibilities

Processing of payments
To validate evidence of eligibility presented by customers
To maintain/update sensitive personal information about our customers and to keep it accurate and current, including digitising the data
To communicate effectively within the team and provide a customer focussed service
To operate a range of efficient administrative systems and procedures within the team that specifically supports the operation of the Concessionary Travel service.
To carry out other such duties as may be required from time to time by the Concessionary Travel Manager.

Essential Requirements

Knowledge and experience of providing a customer focussed advice, information, enquiry, transactions and complaints handling in a demanding customer facing environment across various access channels (face to face, telephone, post and online)
An understanding of Housing Benefits, Council Tax Support, Council Tax and Social Care Financial Assessments

If you have the necessary experience and qualifications to fulfill this role, please submit your CV ASAP.