Front of House Administrator - London, United Kingdom - MillerKnoll

MillerKnoll

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Why join us?

Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do.

Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand.

We are redefining modern for the 21st century.

And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Job title

Front of House Administrator/ Receptionist

Department

Global Customer Experience /Marketing

Reports to

Office Manager, London Showroom

Location

Herman Miller Ltd, 2 Kingsway, London, WC2B 6LH

Job summary

You will be the first point of contact for all visitors into our London showroom.

Operating as part of the Global Customer Experience team, you will be responsible for the overall presentation of the showroom and reception.

Assist with the day to day showroom and administrative tasks which are both scheduled and reactive.

As part of the Global Customer Experience team, your primary goal is to aid in delivering a memorable customer experience in our showroom from start to finish.

Ensuring an exceptional level of quality and experience that reflects the MillerKnoll Brand.

Responsibilities:

Customer Experience

Embrace the concept of service with a willingness and sense of pride.
Greet all guests in a warm professional manner, maintaining an attitude of "gracious hospitality"
Record all visitors on the spreadsheet
Work with the Facilities team in Melksham on client visit agendas
Book accommodation, couriers, travel, and entertainment as required and keep data up to date.
This is a customer facing role that requires professional dress and behaviour at all times.

Administration

Maintain petty cash
Assist Sales team with photocopying, scanning, binding, sending info, etc.
Support managers and other executives
Look after public mailbox when office manager is away
Assist Office Manager with recording and updating 'how to' documents

Facilities

Ensure stock levels of brochures and marketing materials are maintained
Ensure stock levels of stationery are maintained
Ensure all equipment (copiers, printers etc) are kept full of paper, arrange maintenance

technicians as per the contracts and as required

Regularly walk through the showroom on a day to day basis to ensure it is presentable

and kept to a high standard

Close the showroom
Assist Office Manager with providing building support and dealing quickly with any

issues that affect the smooth running of the showroom

Cover for Office Manager during sickness and holidays
Assist with adhoc duties as directed by the Office Manager

Catering/Meeting Rooms

Assist with room setup for morning and evening seminars or events
Cover Hospitality Assistant during holidays and sicknes.

Company requirements

Health & Safety; ensure that safe working practices are followed. Attend safety briefings, as requested. Take responsibility for your own and your co-workers safety in accordance with The Health & Safety at Work Act 1974, and The Management of Health and Safety at Work Regulation 1999

Compliance; ensure compliance with business systems, processes, certification schemes, regulations and legislation relevant to the scope of your role. Support internal quality controls and audits to demonstrate compliance.

Job holder requirements

Competencies:

Good telephone manner
Friendly, outgoing, and engaging personality
Demonstrate good organisational skills
Able to multitask and prioritise workload
Approachable, helpful and flexible with 'can do' attitude
Build relationships both internally and externally
Customer focused
An affinity for service
Able to work quickly and accurately under pressure.
Ability to anticipate, identify, and own problems, and follow up with the best possible solutions.
Ability to meet and work well with all levels of employees and guests.
Demonstrated ability in providing outstanding service to customers.

Characteristics:

Professional attitude to work
Selfmotivated
Reliable
Confident and able to clearly communicate with a variety of audiences
Calm and resourceful

Company values

Leadership - leading by example

Purpose - energy and drive

Beliefs - integrity and trust

Design - problem solving

Connections - relationships

Growth - continuous improvement

Performance - achieve standards

Who We Hire?

Simply put, we hire everyone.

MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more.

Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.