Clinical Administrator - Newport, United Kingdom - St David's Hospice Care

St David's Hospice Care
St David's Hospice Care
Verified Company
Newport, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

About us


Working for St David's you will become part of a much wider team all working collaboratively to ensure the best care for our patients.

Our mission is to provide and continue to develop a free and comprehensive palliative care service of excellence for people facing a progressive life-limiting illness which is no longer curable.


Title:
Clinical Administrator


Responsible to:
Senior Manager for Clinical Services


Accountable to:
Senior Manager for Clinical Services and Hospice at Home


Location:
Blackett Avenue, Malpas, Newport


Salary:
Circa £20,500 depending on experience


Hours of Working: 5 days a week hours per week (Monday to Friday)


Job Summary The post holder will provide full administration and database support to the Clinical Services Department and the Inpatient Unit


Key working relationships:


  • Clinical Service Team
  • Family Support Team
  • Inpatient Unit
  • HR/Finance
  • Patients/Carers
  • External Organisations

KEY TASKS:


  • Use and navigate software systems such as I-Care Microsoft packages and CANISC, undertake supervision training, to include liaising with IT regarding problems, adding new users, entering patient information and alterations, etc.
  • Identify and initiate new systems of work to improve and enhance service delivery to share with the senior management team.
  • Accurately input, update and retrieve data in a timely manner ensuring information is held in a secure and confidential manner in line with data protection guidelines
  • To undertake patient referrals to the service sensitively and empathetically, being able to communicate with a wide range of people some of whom may be in distress
  • To provide telephone support for the team, dealing with straightforward and complex enquiries from a range of sources, including the Clinical teams, patients, carers as well as GP and other healthcare professionals. Ensure messages are communicated accurately and dealt with in an appropriate and timely manner.
  • Undertaking audit work as required and providing information to Senior Managers when requested.
  • Producing reports as required, e.g. Hospice at Home, Board reports and reports for Grants/Fundraising/Family Support Team/Education.
  • Provide cover for other administrative support staff in times of sickness/annual leave or additional workloads.
  • Undertake general administrative tasks for the team, including word processing, scanning and photocopying.

Person Specification

Qualifications, Experience and Skills

Essential

  • Educated to GCSE (or equivalent) standard in English and Maths
  • Excellent IT skills with experience in using all Microsoft Office packages
  • Methodical approach and good organisational skills
  • Able to work under pressure and to tight deadlines
  • To be flexible and reliable
  • Adaptable and a willingness to learn new skills
  • Excellent administration experience in a similar type role
  • Excellent communication particularly on the telephone

Desirable

  • Proven experience in a healthcare setting

Salary:
From £20,500.00 per year


Benefits:


  • Company pension
  • Onsite parking
  • Sick pay

Schedule:

  • Day shift
  • Monday to Friday

Experience:


  • Administrative: 1 year (preferred)

Work authorisation:

  • United Kingdom (required)

Work Location:
One location

Application deadline: 18/04/2023
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