IT Helpdesk Support Assistant - Peterborough, United Kingdom - Taylor Rose

Taylor Rose

Verified Company

Peterborough, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This role involves but is not limited to:
Responding to and prioritising support tickets logged through the helpdesk

Installing, configuring and maintaining computers, printers, photocopiers and telephones

Trouble shooting system and networking problems and diagnosing hardware or software faults.

Maintaining the IT infrastructure and supporting its administration

Reviewing the Helpdesk system to monitor tickets

Provide support and maintenance on all IT equipment

User setup and administration

Providing user support and training.

Requirements:

Helpdesk/IT knowledge

Ability to trouble shoot common hardware and software issues and find solutions

Ability to meet deadlines and adjust to changing priorities

Ability to quickly gain new skills and knowledge when faced with new challenges

Maintain composure in the face of heavy workload and constant interruptions

Ability to work independently as well as part of the Helpdesk Support team

Ability to work well under pressure

Excellent verbal and written communication

Company Core Values:

Aspire:
To challenge convention, an entrepreneur with energy for change. To be the best we can be.

Innovate:

To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth.

Integrate:
Bring together people and systems into a cohesive force.

Commit:

To work with integrity and invest in long term relationships, creating a strong market position and delivering sustained commercial advantage.