Customer Services Administrator - Sleaford, United Kingdom - Intervino / DPS Digital (Lincs) Ltd

Description

About the role
An opportunity has arisen for a Customer Services Administrator to join our team in Sleaford.

As a Customer Services Administrator you will play a vital role as a frontline member of the Customer Service team, providing our clients with premium Customer Service.

Core functions will include:

• Dealing with customer queries for a range of brands
• Liaising with the warehouse and shipping companies to manage shipments
• Troubleshooting basic technical issues
• Assist all customers in a professional and efficient manner
• Monitoring, updating and tracking queries using our database
• Basic reporting such as sales figures, returns data and stock levels
• Process and track customer orders, ensuring accuracy and timely delivery.
• Process and manage returns and refunds
• Collaborate with other teams such as the warehouse and logistics, to ensure seamless order fulfillment and resolution of any orderrelated issues.
• Address and resolve customer complaints or concerns, escalating issues to the relevant departments when necessary.
• Stay uptodate with product knowledge, promotions, and policies to provide accurate and uptodate information to customers.
• Contribute to improving customer service processes and procedures, suggesting innovative ideas to enhance the overall customer experience.
• Ensure team targets and quality targets are achieved.
• Support the fulfilment production operatives with PR and adhoc orders
• Providing sales administration support to account managers
• Managing stock control including placing new orders with manufacturers
• Any other ad hoc duties

Key Skills:

• A confident telephone manner
• Strong communication skills with the ability to convey information clearly and effectively
• Excellent problemsolving skills and the ability to handle customer complaints or difficult situations with empathy and professionalism
• Detailoriented and organised, capable of managing multiple tasks simultaneously
• A positive and flexible attitude
• A keen willingness to learn and improve your skill base
• Proficient in Microsoft Word and Microsoft Excel
• Proven experience in a customer service role, preferably in an ecommerce environment

The role is part time, working approximately 20 hours per week. Hours can be flexible over Monday to Friday. Additional hours will be required at peak periods.


Salary:
£11.00-£11.50 per hour


Benefits:

• Company pension
• Onsite parking

Schedule:

• Monday to Friday

Experience:

Customer Services: 1 year (preferred)


Work Location:
In person

Application deadline: 04/08/2023