Information Technology Operations Engineer - Belfast - Realtime Recruitment

    Realtime Recruitment
    Realtime Recruitment Belfast

    2 hours ago

    Description

    As a Technology Operations Engineer III you will:

    • Monitor all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing & Trading business units.
    • Remediate systems & application issues in these environments.
    • Escalate in a timely manner following guidelines developed within the dept, to appropriate next level of support.
    • Accurately report incidents to management

    Principal Accountabilities:

    • Learn and execute triage, escalation protocol and recovery procedures per application/business area
    • Utilize monitoring systems and company tools to ensure system stability at all times and ensures all incidents are acknowledged in a timely and efficient manner
    • Learn specific application flows and general functionality by application
    • Document timeline of events for incident reporting and postmortem

    Other qualities we are interested in:

    • Basic proven Linux knowledge
    • Proven ability to multi-task and prioritise, especially in critical and high-pressure scenarios
    • Established communication pattern/experience with internal and external customers; regional, local, in-person and/or virtual
    • Cloud based platform experience (GCP, AWS) a bonus.
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