Helpdesk Administrator - Maldon, United Kingdom - Brazier property services limited

Description

We currently have an opportunity for a Helpdesk Administrator to join our team.

This is a great opportunity for a customer focused individual to join a facilities management company, which can offer unrivalled opportunities for career progression.

As a Helpdesk Administrator you will be responsible for:

• Recording of events and service failures, chasing and completion of calls, production of Work Request Failures, liaising with internal and external customers
• Coordination of engineer's workload and diary management.
• Raising Purchase Orders and ordering parts.
• General office administration duties.
• PPE Ordering and keeping records for H&S.
• Daily, Weekly and Monthly Reporting.
• To manage inbound customer dedicated inboxes
• Answering calls from engineers, clients and colleagues.
• To log, triage and dispatch emergency call outs.
• Excellent communication skills, as job will include written and phone contact with suppliers, customers and field based operatives.
• Allocating works to engineers in accordance with job requirements.
• Loading jobs onto our operating system and client portals, keeping systems organised and up to date.
• Updating clients on job progress and completion.
• Team player, willing to work with colleagues for the benefit of the department and the contracts.
• Previous office / admin experience essential, Excel and other MS Office (or similar) skills required.
• Previous experience with job logic software preferable but not essential.
• To support FM Manager in the day to day running of the Prison ensuring contractual/statutory compliance, that all data is collated and correctly input onto CAFM systems.
• Reactive maintenance is maintained and recorded in line with the contract in line with SLA's.
• Contractor management service and breakdowns.
• It would be desirable to have worked in a facilities helpdesk or M&E environment or call centre previously.

Essential

• Experience in a multi tasked, fast paced administrative role.
• Good organisational skills with the ability to work consistently.
• IT competent including Microsoft Word, Excel, Outlook.
• High level of confidentiality and discretion
• Accuracy and attention to detail
• Ability to work with different stakeholders and customers.
• Strong organisational skills
• The ability to plan your own work, work on your own initiative and meet deadlines
• The ability to manage pressure, conflicting demands and prioritise tasks and workload
• Oral and written communication skills
• A pleasant, confident telephone manner
• Teamwork, punctuality, reliability and honesty

Salary:
£25,000.00-£30,000.00 per year


Schedule:

• Monday to Friday

Ability to commute/relocate:

• Maldon, CM9 6NP: reliably commute or plan to relocate before starting work (preferred)

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 2 years (required)

Work Location:
In person


Reference ID:
Helpdesk administrator