Team Leader - Hatfield, United Kingdom - University of Hertfordshire

University of Hertfordshire

Verified Company

Hatfield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Post Title:

Student Information Service Team Leader
SBU/Department: Academic Registry / Student Administration Service (SAS)
FTE: 1.0 FTE (working 37 hours per week)
Duration of Contract: Permanent
Salary: UH6 £29,619 per annum to £32,348 per annum with potential to progress to £35,333 per annum by annual increments on achieving designated skills and experience achieving designated skills and experience
Location: College Lane and de Havilland Campuses, Hatfield The Student Information Service (SIS) team provide a professional, knowledgeable and approachable Service.- We are currently operating a hybrid model, when on campus your working location will be based our student hubs on both the College Lane and De Havilland Hatfield campuses.

Remote working from within the UK is applicable depending upon service needs and associated on-campus demands.

The demands of the role will require on-campus working during key periods of the academic year (including Semester A and B registration/start of term).
Main duties and responsibilities- You will line manage the team and be responsible for the end-to-end staffing experience, including recruitment and selection, induction, performance appraisal and management.

You will also be required to deliver activity to increase resourcing during key peak periods through seasonal staff.

You will work closely with other Service Team Leaders and interact regularly with colleagues across the Student Administration Service and other key stakeholders to build support communities for our students.

The role will act as a query escalation point for the team, ensuring a range of stakeholder needs are met effectively.

The Team leader role will be required to think creatively to solve problems and support the continual improvement of operational delivery within the service.

Experience and skills required

You will have previous experience of working in a supervisory role, within an administrative context, with experience of working in Higher Education being beneficial. You will be able to lead a team of staff, providing support in a calm manner, working to a high standard whilst under pressure, ensuring the team's efficiency. You will demonstrate flexibility, an ability to learn procedures and policies quickly and be able to build relationships with internal and external colleagues.
You will have excellent interpersonal and communication skills, with an ability to deal with challenging situations with tact and diplomacy. You will have a range of strong IT skills, including Microsoft Office products. You will be positive in your approach, with good team collaboration
Qualifications required
Holds Degree or equivalent, or significant professional experience in a related field

Contact Details/Informal EnquiriesClosing Date
:

26th February 2023Interview Date
:
To be confirmedReference Number
: 049296Date advert placed**: 2nd February 2023