D365 Ce - London, United Kingdom - Nigel Frank International

Nigel Frank International

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Work effectively with stakeholders and perform robust business analysis that provides insights into understanding As-Is and To-Be process models, including data structures and interdependencies, that are translated into concise agile requirements.

Role & Responsibilities

Managing user activities such as UAT and supporting User Groups and forums to support new enhancements/ ideas/ Business challenges.
To manage and advise stakeholders and end users on the effective use of the platform. To effectively gather requirements, document these and implement according to best practice.
Work with our 3rd party partners and vendors to maintain and improve service
To deliver high quality work to challenging timescales as required
To assist with global project deliverables
Responsibility for producing best practice documentation and knowledge articles as required including User Stories.
Conduct trend analysis of issues to identify appropriate corrective action, in order to prevent reoccurrence and to improve adoption, compliance and the end user experience

Skills & Qualifications

Proven experience delivering complex and challenging CRM (MS Dynamics) projects
Experience configuring Dynamics CRM to meet functional needs.
Expertise covering requirements gathering and analysis
Ability to understand and articulate the best solution to solve a real business problems
End user training and support
Knowledge of wider Microsoft technologies such as Power BI / CRM etc.
SQL
MS Sharepoints