Financial Assessment Revenue Officer - Eastbourne, United Kingdom - East Sussex County Council

East Sussex County Council
East Sussex County Council
Verified Company
Eastbourne, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
Job Introduction

Are you looking for a role where you can make a positive difference?
We're looking for 2 Revenue Officers to join our team, within Adult Social Care Financial Services.


The Adult Social Care Revenue Team support people to pay their client contribution towards the cost of their care, recover revenue and assist with debt resolution.


We work closely with customers to ensure they receive appropriate support to maximise their income; review financial assessments to ensure client contributions are affordable and assess the affordability of payment plans to address debt.


We provide support to meet customer's individual needs, so excellent customer service skills are a must, along with an understanding of challenges our customers may face and knowledge of money advice services and budgeting skills.


You'll be a key part of the team, responsible for meeting with clients who are not paying their regular client contribution or cannot afford the charge.

You will carry out assessments to identify financial hardship and discuss the most appropriate way for the client contribution to be paid and to recover any debt that has accrued.


As line manager to the Revenue Support Officer, you will provide effective supervision and support, alongside managing your own caseload.


You will need the flexibility to work from our office in Eastbourne, from home and make visits to clients living across the county.

You will need to be able to demonstrate how you will meet the travel requirements of the role.

Knowledge of working with computers including Windows operating systems and Microsoft Office is required. You'll work on a number of bespoke database systems for which you will receive full training and ongoing support.

We know our people are our biggest asset. We'll provide you with excellent support, ongoing training and opportunities to develop your career with us.


Application process

Interviews


Interviews will be held on the 7th and 8th of September 2023 and will be face to face at our office in Eastbourne.


Benefits
We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.
- #Ask me if this can be an apprenticeship_

  • Vocational Training through Apprenticeships is now available to our staff, ranging from entry level to degree level qualifications. You can talk to the hiring manager and the apprenticeship team about what qualifications would be relevant to you and this job role, and if it is possible to support you in _apprenticeship training._
For an informal discussion please contact Alison Beaumont, Team Leader or Leah Phillips, Team Manager on

Additional Information

Your starting salary will be pro rata if the above position is part-time or term-time only.


Due to the restrictions we cannot guarantee that individuals that meet the requirements of the Points-based Immigration System will be issued with clearance to obtain work permits.


If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.

Company Information

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