Team Leader - Okehampton, United Kingdom - Citizens Advice Torridge, North & Mid Devon

Description

Job description

Team Leader

A key role in the organisation, our Team Leaders manage and oversee the advice work force made up of volunteers and paid staff.

This is a middle management role that primarily supports the effective delivery and the quality of our services.

Team Leaders line manage and develop their own team of paid advice staff and volunteers and support them in the delivery of high quality advice.

Team Leaders have responsibility for the office location in which they are based and ensure offices are well equipped and running smoothly.

As a Team Leader, you will receive comprehensive training and support to achieve the required standard of technical knowledge in the organisation's principal areas of advice.

You will work alongside seven other Team Leaders who are based in various locations across our four districts and supervise advice workers onsite and remotely across the organisation through Microsoft Teams.

This a challenging, varied and fast paced role but also hugely rewarding, and a fantastic opportunity to gain a wealth of knowledge and grow as a manager.

It will require someone with dedication and commitment to their own professional development and who shares the values of the Citizens Advice service.

What will you do as a Team Leader?

• Have a commitment to the aims, principles and policies of the charity.
• Coordinate and lead the daytoday delivery of our advice sessions and services.
• Coach and mentor trainee and developing advisers.
• Support the delivery of high quality advice through robust checking and reviewing processes and provide technical supervision to our advice workforce in line with AQS requirements.
• Oversee the daytoday running of your designated office.
• Train to become a specialist in your lead area.
• Recruit and line manage a team of volunteers.
• Line management and support of paid staff working on funded services to meet objectives and stakeholder requirements.
• Record accurate case notes and other statistical information that the organisation requires, using our client management system.
• Keep up to date with policies and procedures relevant to the role and undertake appropriate training.
• Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the role.

Who we're looking for

We are looking for a motivated professional who is passionate about developing themselves and others and who shares the organisations values.

You'll need to be able to demonstrate commitment to the aims and policies of the Citizens Advice service and comply with all Citizens Advice information assurance guidelines.

The essential skills we're looking for:

• A good communicator and motivator, with strong written and verbal communication skills.
• Someone with the ability to give feedback objectively and sensitively, and a willingness to challenge constructively.
• Someone who can monitor and maintain own standards and training needs, and those of a team, with a passion for continuous professional development.
• Demonstrable understanding of the issues affecting society and their implications for clients and service provision.
• Understanding of the differences of managing paid staff and volunteers.
• Excellent IT skills, with experience of navigating multiple platforms and adapting to changing systems and ability to support others with IT issues.
• Experience of working with people in a supportive role and managing complex needs of customers/clients.
• An understanding of the welfare benefits and housing/homelessness systems.

Desirable:

• Experience of supervision and monitoring of advice work and maintaining casework systems and procedures.
• Experience of working in the charitable/third sector and/or working with groups of volunteers.

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