Patient Services Administrator - Leatherhead, United Kingdom - Epsom and St Helier University Hospitals NHS Trust
2 weeks ago
Description
NHS AfC:
Band 2:
Main area
- Surrey Downs Health & Care
Grade
- NHS AfC: Band 2
Contract
- Permanent
Hours
- Part time hours per week
Job ref
- 343SDH&C
Site - Leatherhead Community Hospital
Town
- Leatherhead
Salary
- £23,575 per annum pro rata inc fringe hcas
-
Salary period
- Yearly
Closing
- 23/04/2024 23:59
Job overview:
Surrey Downs Health & Care
We want to recruit hard-working, enthusiastic, flexible, friendly administrator to support our MSK and Specialist Service teams, primarily based in Leatherhead MSK Outpatients.
What you have:
- Good interpersonal and communication skills with experience of dealing with people at a variety of levels
- Strong organisational skills
- Experience of delivering a wide range of administration tasks to a high standard
- Experience of working within a team
- Proven track record of delivering on objectives within a constantly changing environment
- Ability to act on own initiative and work independently, where required
- Strong IT & written skills for the regular use of electronic systems, including Word, Excel & Emis training will be given for Emis
Work flexibly within the wider administration teams and SPA to deliver a services effectively with clinicians, team leaders.
Main duties of the job:
Provide the day to day administrative activities to support MSK and Specialist Services including patient data processing, data entry, filing, photocopying, scanning etc, as agreed and required.
Be the non-clinical point of contact for patients, carers and others utilising the service; managing any enquiries, problems or concerns when required and/or passed onto the relevant member of staff for action.
Retrieve messages from clinical team telephone answer machine, as agreed and forward to the appropriate person via a range of transmission options based upon the urgency and type of response required to the enquiry.
Undertake the booking, cancellation and rebooking of appointments for MSK and Specialist Services. Checking patient basic details are correct in system and up
- dating any amendments.
Book into clinician diaries appointments at the appropriate time in accordance with the bookings process.
Working for our organisation:
Surrey Downs Health and Care (SDHC) deliver care closer to people's own communities through our Primary Care Networks and our innovative partnership of local NHS organisations.
This partnership includes:
- The three GP federations representing practices that operate in the Surrey Downs area
- CSH Surrey
- Epsom and St Helier University Hospitals NHS Trust
- Surrey Council County
We collectively aspire to be an exemplar of how to deliver the highest quality and best value care in a complex health and care environment.
Detailed job description and main responsibilities:
Provide the day to day administrative activities to support at the location of Molesey Community Hospital for Specialist Services within Surrey Downs Health and Care including patient data processing, data entry, filing, photocopying, scanning etc, as agreed and required.
Be the non-clinical point of contact for patients, carers and others utilising and visiting Leatherhead Community Hospital, managing any enquiries when required and/or passed onto the relevant member of staff for action.
First point of contact for telephone calls and respond or cascade as appropriate. Forwarding messages to the appropriate person via written message process.
Undertake the booking, cancellation and rebooking of appointments for the service; checking patient basic details are correct in system and up
- dating any amendments.
Book into clinician diaries appointments at the appropriate time in accordance with the bookings process.
Person specification:
Experience:
Essential criteria:
- Good level of basic education to include GCSE maths and English, NVQ level 2, or evidence of administrative knowledge and skills equivalent to level of qualification
- Proven experience in delivering a range of administration tasks to a high standard
- Experience of working with the public /in a customer care environment
- Intermediate Microsoft Office including Word, Excel, Outlook; keyboard skills for the regular use of computer systems
Desirable criteria:
- Ability to act on own initiative within policies and procedures, referring to manager as required
- Good interpersonal and communication skills with experienc
More jobs from Epsom and St Helier University Hospitals NHS Trust
-
Specialist B7 Elderly Care Fixed Term Contract
Carshalton, United Kingdom - 1 week ago
-
Patient Pathway Assistant
Carshalton, United Kingdom - 1 week ago
-
Outpatient Clinic Coordinator
Carshalton, United Kingdom - 1 week ago
-
Paediatric Matron
Epsom, United Kingdom - 5 days ago
-
Senior Procurement Officer
Surrey, United Kingdom - 1 week ago
-
Outpatients Clinic Co-ordinator
Epsom, United Kingdom - 1 week ago