Welfare Officer - Durham, United Kingdom - TKB Housing CIC

TKB Housing CIC

Verified Company

Durham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To conduct daily welfare checks on individual tenants and properties, monitoring and recording any violations of the tenancy.

To provide structured support sessions on an individual basis, assisting with any needs detailed such as coordinating doctors' appointments, assisting with financial and benefits issues, and providing emotional and psychological support.

To undertake investigations and accurately record and maintain case details, working closely with partner agencies.

Risk assesses victims of ASB and implements appropriate case management plans, making referrals where necessary.

Consider the support needs and vulnerability of the person reporting the incident, any witnesses, and the person responsible for the ASB, before agreeing the appropriate course of action.

Take proportionate and necessary action when justified, in the use of all legal and non-legal remedies, considering the support needs and vulnerability of all parties.

To ensure all equipment in each property is in good working order, maintained in a clean and functional state of repair, and all maintenance, health and safety, and repair issues are documented and reported.

To positively promote the image of CC Housing Management Ltd in all dealings with tenants and colleagues and other agencies by providing a professional and quality service.

Develop and strengthen local partnerships and foster positive relationships with key local contacts

To assist and support in the development of continuous service improvements by supporting and partaking in service improvement groups, training sessions, workshops, focus groups and other projects as required.

To partake in the out of hours call out Rota and all duties assigned whilst on the Rota.

To undertake any other duties and responsibilities as are within the spirit of the job purpose, the title of the post and its grading.

Salary:
From £11.50 per hour

Schedule: