Live Operations Advisor - London, United Kingdom - Zeelo

Zeelo

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Live Operations Advisor:

Location:

Remote, UK:

Hours: 40 hours per week - Mid Shift (1PM-10PM, 5 consecutive days per week):

Zeelo has an ever-growing number of services and we pride ourselves on providing a personal and efficient service to our customers each and every day.

This team is integral to ensuring the efficient running of services and driving excellent service standards by 'going the extra mile' for our customers.

The Live Operations department, or Pod as we call it at Zeelo, consists of the Senior Live Operations Manager plus shift based staff covering the early, mid and late shifts.

This gives us 24/7 coverage across all countries. Each shift has a Team Leader plus 2-4 Live Operation Specialists.

We're looking for an engaging and passionate communicator, someone who values building strong relationships with people and enjoys working in a fast-paced environment.

What you need to know about Zeelo:

Zeelo is a TransitTech company powering bus operators, employers and schools to provide highly efficient, sustainable and affordable transport programs
Our mission is to connect the world to work and education through affordable and sustainable transportation
We are in the business of providing both SaaS and managed commuter solutions to employers (officebased and shiftbased), schools (private schools and universities) and bus/shuttle operators
We routinely procure bus operator partners to provide ground transportation
We have developed a bestinclass technology platform that connects organizations with riders and operator partners consisting of a route optimization platform, mobile apps and operations management system.
We're a team of 100+ across 3 continents (Europe, North America & Africa), 4 offices (London, Barcelona, Boston & Durban) and are live in 3 markets (UK, U.S. & South Africa.)

What you'll do:

Managing journeys by exception only using our bespoke journey management software [Mission Control]
Respond to journey alerts/issues and action the appropriate solution
Respond to driver messages and updates sent from the Zeelo Driver App
Respond to Emergency situations, communicate these effectively and provide the appropriate assistance / support

What makes you a good fit for the role:

Personable and patient
we're here to provide excellent service to our drivers / operators
Ability to work under pressure; remaining calm and professional at all times
Prioritise solutions over blame
Stickler for detail
Able to think on your feet
Very comfortable with using technology
Flexible in terms of working hours and way of working
Strong command of the English Language
Be able to work remotely in a professional and safe environment with an excellent wifi connection
Beneficial: Have experience as a live operations controller talking to drivers who are responsible for the end service delivery
Beneficial: Have experience working in an operations team, especially if in a transport or logistics company

Skills: