Customer Service Advisor French Speaking - Leeds, United Kingdom - Pertemps Leeds Commercial

Pertemps Leeds Commercial

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

French Speaking Customer Service Advisor

Location:
Leeds

Salary:
£24,916 pa + (inc a night allowance of £1,666) + Great benefits + progression

Immediate start
Are you fluent in French and English? (written and verbal)
Do you have previous customer service skills?
Are you flexible with working hours?

This is a great opportunity to be part of a new team and make the most of your linguistic and problem-solving ability as well as your confident communication skills and excellent attention to detail.

Tasked with managing transport services for customers in France as well as coordinating and liaising with English teams and colleagues, main responsibilities will include:

Respond to all French operational customer requirements by booking emergency transport services within pricing agreements
Manage, monitor and track all transport services in operation using an internal system
Record and escalate any issues that may affect the safe or timely running of an operation, working within agreed KPIs
Liaise with French Operators to provide updates and information in line with SLAs to ensure the effective running on all operations
Manage the provision of standby vehicles and record any changes
Completion of paperwork involved in the day to day running of the department
Work closely with all other departments to ensure the smooth and efficient operation of the business

Please note:

Although fluency in French is essential, the use of your language skills will form approximately 30% of the role.

All other duties and communication will be conducted in English.

Hours:

This will be a 24hr operation with likely shifts being between 6am-2pm, 2pm-10pm, 10pm-6pm

Applicants must be able to demonstrate the ability to communicate to a high standard in both French and English, strong customer service skills, the ability to work with limited supervision and enjoy working within a small team.

Benefits include full training, modern city centre location, free travel pass (after probation), share options, life assurance, pension builder, dress down, kitchen facilities, pay progression and opportunities to develop a rewarding career.

If the above is of interest, click to apply Or if you would like further information please pick up the phone, call Pertemps Leeds (Office and Professional) and ask for James Horton.