Service Manager - Aldershot, United Kingdom - Reed Social Care

Reed Social Care
Reed Social Care
Verified Company
Aldershot, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Service Manager required for Mike Jackson House in Aldershot


Role requires you to:

Leading and engaging a team:


  • Line manage a team and create a safe environment where colleagues can talk openly and honestly.
  • Work together to set expectations and performance targets.
  • Hold regular 'onetoone' sessions to reflect on achievements, performance and support individual personal wellbeing.
  • Undertake six monthly performance reviews to support and guide colleagues to fulfil their potential.
  • Facilitate regular team meetings to update and empower your team to share ideas and best practice.
  • Embrace reflective practice techniques so the team can learn from their experiences.
  • Recognising, praising and acknowledging achievements of colleagues and team.
  • Build effective partnerships with regional and other colleagues across Riverside, participating in wider initiatives.

Leading a service:


  • Manage the service as per contractual requirements, reviewing contract performance annually, to deliver excellent outcomes for customers.
  • Meet Riverside performance targets.
  • Participate in the setting and management of service budgets. Monitor spend by accessing the finance system and report budget variances to the budget holder.
  • Resource, plan and deliver a colleague rota that covers all shifts effectively.
  • Recruit great people for your team, sourcing and engaging relief or agency workers as and when required.
  • Devise, plan and deliver a comprehensive induction and continuous development plans for all colleagues.
  • Be responsible for cash handling, ordering goods, administration of monthly timesheets, raise and approve invoices through accurate record keeping.
  • Produce reports and other written documentation as required to support contract delivery.
  • Ensure compliance with Health and Safety legislation and other regulatory obligations, assessing risk, putting in control measures and reporting risks.
  • Work with customers and colleagues to deliver the objectives within Riverside's corporate plan.
  • Actively build positive relationships with all key stakeholders by attending forums, tasks groups and networking events to promote and position Riverside as the preferred provider in the area.
Manage and report responsive repairs and liaising with contractors.

  • Monitor that welfare checks of customers rooms are being carried out.
  • Working in partnership with asset and compliance colleagues to ensure our properties are safely managed.
  • Manage empty properties, ensuring that they are referred to asset colleagues for void work and follow void procedure to ensure rooms are ready to let.
  • Lead on hearing appeals, serving notice and ending of tenancies as per Riverside policy framework.
  • Manage an effective housing allocation and referral pathway into the service, ensuring customers are able to access the service as quickly as possible.
  • Manage the rental income for the service by ensuring the team collect rent payments from customers and manage any arrears to minimise any losses
  • Deliver a tenancy sustainment and advice service to customers, by maximising their income i.e. claiming correct benefits, ensuring that the team support customers to maintain their tenancy through effective budget management.
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