Customer Service Administrator - Royton, United Kingdom - Northern Care Alliance NHS Foundation Trust

Northern Care Alliance NHS Foundation Trust

Verified Company

Royton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To provide an excellent customer focus and an administrative service for patients and partners across the Oldham locality.

To provide a comprehensive referral, customer contact and booking management service for Community Health and Social Care Services and ensure compliance with waiting time targets.

Working in a centralised Customer Service Centre and providing cross-cover for other staff across the centre to ensure a consistent and effective administration service is maintained at all times.

Exchange information with customers, provide information, and give advice, empathy and reassurance.
Review appropriateness of referrals and process referrals received in the service and ensure all are made available for clinical triage in a timely manner following set processes
Process requests for clinic changes, changes and cancellations
Create, maintain and make additions to waiting lists for clinical services following a set of processes
To direct contacts in a consistent and timely manner taking messages and assigning calls to relevant teams, including IHT's, District Nurses and Social Care

Oldham Care Organisation is part of the Northern Care Alliance, one of the largest NHS organisations in the country. The place where the world's first IVF baby was delivered, Oldham is a town of pioneering firsts.

Today, Oldham is responsible for delivering a range of acute and community health services across the local area and at The Royal Oldham Hospital.

As a designated major trauma unit for Greater Manchester and one of only three vascular centres in Greater Manchester, Oldham is a specialist hospital for acute surgery and provides state-of-the-art onsite pathology services to the North West.