Customer Service Executive - Manchester, United Kingdom - Ski-Lifts Ltd

Ski-Lifts Ltd

Verified Company

Manchester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Customer Service Executive

Fixed Term Employment Contract. 40hour/week. Starting ASAP Dec 2023

Responsible to
Head of Operations

Location:
Manchester, England

Probationary period:1 Month

Ski-Lifts are looking for dedicated and motivated Admin Assistants to join our team for the upcoming ski season.

The role would run from December to April, with the possibility of becoming permanent beyond this for the right person.

Based in our head office in the centre of Manchester.

About you;

If you are a highly motivated team player with outstanding attention to detail, strong work ethic, drive and passionately communicative then we want to hear from you.

As a Customer Service Executive, you will be dealing with varying responsibilities relating to all aspects of airport transfers from responding to quotes and enquiries, to booking management to after sales complaints.

You will be dealing directly with clients and customers to assist them with bookings, answer their queries, and find solutions to their issues.

You have excellent communication (written & verbal), critical thinking and problem-solving skills.

You will adapt to differing situations, work well in high pressure environments, with the ability to use your initiative, multi-task and problem solve under time sensitive situations.

You have an intrinsically conscientious and collaborative attitude to work, with a 'can-do' attitude and determination to complete the task at hand.

Existing knowledge and experience of the travel/transfer industries is a bonus but not necessary as you will be provided with training, resources and support to be able to uphold the company standards.

Your focus will be;

Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
Follow communication procedures, guidelines and policies.
Writing reports based on customer feedback on services.
Working from our bespoke booking system to; generate quotes; create bookings; take payments; update bookings
Covering oncall shifts (which will be out of normal office hours)
Leaving handovers for teammates for ongoing tasks
Taking ownership of issues but working as a team member where applicable
Maintaining open communication with all teammates; we share tasks and collaborate as a team to ensure we are delivering the best, most efficient service possible
Delivering excellent customer service at all times

Personal Specifications;

Fluent English to native level (both written and spoken)
French or Spanish language skills (not essential but an advantage)
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Ability to multitask, prioritize, and manage time effectively
Experience and knowledge of the travel industry, particularly of ski resorts (sales experience an advantage)
Flexible towards shift patterns and working weekends
Right to work in the UK

Contract length: 5-6 months

Full-time hours: 40 per week

Expected start date:
ASAP Early December 2023

Job Types:
Full-time, Temporary (with the potential for extension / permanent role)

Job Types:
Full-time, Temporary contract, Fixed term contract

Contract length: 5-6 months

Salary:
£23,000.00 per year

Schedule: