Hire Desk Controller - Kettering, United Kingdom - Hawkes Demolition

Description

• Plan and control the day to day Rental / hire operations
• Execute all hire enquiries/opportunities manage delivery and collection and ensure that efficiency is achieved
• Maintain a strong and professional partnership and working relationship with the Service Manager
• Maximise profitability and meeting and exceeding all customer expectations
• Take a proactive and disciplined approach in managing the commercial relationship with our client base regularly liaising with our clients to cultivate the business
• Work closely with the Service Manager to support retention of existing business and help to win new business from existing customer base via our added value services
• Maximise sales contribution each month and exceeding the company's expectation
• Liaise with workshops to assist in controlling repair costs.
• Grow customer revenue base through marketing and Telesales activities with the clients
• Champion of Health and Safety compliance within the yard and rental areas.
• Manage the resolving customer/invoice and other queries

• Customer focused attitude
• Previous experience in a hire / rental operation
• Previous experience controlling the hire desk
• Experience of hiring plant, construction vehicles and equipment is an advantage
• Knowledge of processes and systems dealing with customer requests and advising on equipment
• Numerical and written skills
• Proficient in Microsoft Office products
• Willing to learn and develop themselves
• Administration skills
• Adaptable and selfstarter

• Company pension
• Free parking
• Onsite parking

• 8 hour shift
• Monday to Friday

• Bonus scheme
• Performance bonus