Customer Service Administrator - Newark-on-Trent, United Kingdom - Blueprint Gaming

Blueprint Gaming
Blueprint Gaming
Verified Company
Newark-on-Trent, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
This role sits within the Blueprint Operations Customer Service Team and reports directly to the Customer Service Manager.

This role's main purpose is to ensure that all orders and enquiries are processed and answered, meeting our strict SLAs and KPIs (where possible).

Along with the above, Customer Service Administrator will create reconciliation reports between SAP Salesforce and other systems, communicating efficiently between departments and team members.


Main duties and responsibilities include

  • Responsible for processing all types of orders in Salesforce and SAP systems. (Hardware, Software, and Hardware & Software). Also, taking responsibility for any other enquiries incoming to Salesforce inbound cases.
  • Responsible for creating, analysing and reconciling daily, weekly and monthly Excel reports and correcting discrepancies when required.
  • Responsible for communicating clearly and effectively with Product, Operations, Service Support Centre (Droitwich), and Finance teams when required.
  • Responsible for reporting any cases that require escalation to the Line Manager or Director of Operations (during the Manager's absence)
  • Responsible for supporting and communicating within the team on adhoc tasks.
  • Responsible for attending to the scheduled machines and system training, taking notes and utilising new skills efficiently.
  • Responsible for constantly learning and expanding knowledge about the product, spares and any changes that may affect the team and business.
  • Responsible for chasing customers for outstanding spare returns with close cooperation with the Operations Team.
  • Responsible for communicating to the Sales team regarding any enquires and orders that don't fall under the SOP (Standard Operation Procedures)

Qualifications & Skills

  • Suitable to excellent interpersonal and communications skills
  • Good organisational and time management skills
  • Experience within Customer facing roles (direct and indirect), ideally in a fastpaced environment.
  • Excellent attention to detail is essential.
  • Experience in accurately processing orders with an understanding of stock movement and control.
  • Knowledge of SAP and Salesforce CRM is desirable, along with the ability to quickly learn new systems.
  • The ability to work effectively under pressure whilst meeting set deadlines and always maintaining accuracy.
  • Excellent communication skills and the ability and desire to go 'above and beyond' to promote customer excellence are essential.
  • Commitment, a strong work ethic and a 'can do' attitude is essential.
  • Flexibility and the ability to work independently and as part of a team.
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