Administrator - Newtownards, United Kingdom - Dr Webb Dr Stockman Dr Moffett Practice

Description

Job Summary

The main duties of the post are to provide a courteous and efficient customer service to patients and an effective administrative support to the doctors, nurses, pharmacist and practice manager.

The administrator is often first point of contact, which patients have with the practice and therefore must exhibit good, effective communication, interpersonal and administrative skills.

The post holder must also have the ability to use initiative and respond appropriately to an emergency situation.


Personnel Specification

• Front Desk Reception Duties
• Administrator computerised patients appointment request system
• Operate the practice's demanding telephone system efficiently and courteously
• Operate the practice computer system with responsibility for accurately updating and maintaining patient records, in line with requirements under GDPR
• Manage patient telephone requests in an effective and efficient manner
• Deal with requests for acute and repeat prescriptions and ensure delivery of processes required to meet a consistently high standard of service to patients
• Operate a daily communication channel to Practice Health Care Team to ensure up to date information is shared.
• Deal with general patient enquiries, directing and guiding appropriate consultations.
• Provide cover for other posts as and when required and directed to do so by the practice manager.

Essential Criteria

• 4 GCSE's including English Grades A-C or equivalent OR
• NVQ/GNVQ Level II in Business Administration AND
• One year's experience of working with the public, gained within the past 5 years AND
• Demonstrate an understanding, acceptance and adherence to the need for discretion and confidentiality.

Desirable Criteria

• One Year's administrative experience within a General Practice or similar clinical setting.
• Knowledge and experience in the operation of computer system currently used in General Practice ie EMIS WEB, VISION, Apolloscan etc

Benefits

• HSC Pension Scheme
• Sick Pay
• 20 days annual leave (pro rata) increasing with service and 11 statutory public holidays pro rata.

It is a condition for all positions within Dr Webb, Dr Stockman, Dr Moffett Practice that employees may not be registered with any of our doctors.

IF the successful applicant is registered with our Practice he/she will be required to transfer to an alternative GP Practice.

Job Types:
Part-time, Permanent

Part-time hours: 26.5 per week


Salary:
From £10.50 per hour


Benefits:

• Company pension
• Sick pay

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (required)
• Administrative experience: 1 year (preferred)

Language:

• English (required)

Licence/Certification:

• Driving Licence (preferred)

Ability to Commute:

• Newtownards (required)

Ability to Relocate:

• Newtownards: Relocate before starting work (preferred)

Work Location:
In person

Application deadline: 25/09/2023


Reference ID:
Admin26.5