Customer Service Coordinator - Bristol, United Kingdom - Symec Technologies Ltd

Symec Technologies Ltd

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Direct applicants only please - Sorry no agencies

Customer Service Coordinator
Symec Technologies Limited
Bristol, BS16 7FL
Full-time/Part-time could be an option

About the Company:

Symec Technologies are a leader in the B2B supply and management of Enterprise Mobility
Solutions, working within various markets including Retail, Transport & Logistics,
Warehousing, Distribution and Field Services.

Receiving many awards from manufacturers and customers, the company continues to surpass goals and benchmarks set within the industry.

Symec is a young, driven, and passionate organisation which is focused on growing rapidly.

About the role:

As a Customer Service Coordinator, you will be responsible for delivering first line support to both internal and external customers.

The role is highly varied and part of a team which sits centrally within the business ensuring all elements of the customer journey is met to a high standard.

We are a small team with a hands-on approach and looking for someone who would enjoy this working environment contributing to the overall success of the business.

Key Responsibilities

Assisting the sales team with their queries and processing orders though the CRM (SalesForce)
Sourcing products to ensure a competitive price and short lead time
Quality checking and approving sales orders
Raising of sales orders & purchase orders into Sage
Liaising with suppliers, managing lead times & order updates
Updating order statuses, order progression, ETA's and POD's from Suppliers into SalesForce, while ensuring customer expectations are met and where not appropriate escalation is taken
Managing and coordinating all orders placed through our Web channels
Assist with the setup & maintenance of Symec customer tools such as Symec Hub
Creating and Managing RMA's assuring they fall in line with ours and supplier T&C's; raising sales returns and purchase returns when required

Feb 2023

Role Key Relationships

Customers
Suppliers
All departments within Symec - It's a dynamic role which sits central to everyone

Scope of Responsibilities

People
To support and be an integral part of the Symec team to ensure we are efficient and effective

Customers

To be first point of contact for customer queries

Services

To understand all Symec services allowing you a better understanding of how to resolve issues throughout the business.

Suppliers

To build relationship with suppliers enabling us to work to tight deadlines if required and proactively find solutions to any issues that may arise

Knowledge, skills, and experience required for the role

Essential

2/3 years' experience in office administration
IT skills, in particular MS outlook, Excel and Word
Ability to work effectively both independently and as part of a team
Strong organisational skills, with the ability to prioritise your work and manage you time effectively
Excellent communication skills, with the ability to communicate at all levels in person, in writing or over the phone
Excellent level of accuracy and attention to detail

Desired

NVQ Level 2 in Business Administration
Experience of using Sage and SalesForce would be desired

Competitive package

Salary £21,000 to £24,000 prorata on parttime hours dependent on experience
Minimum 30 hours a week over 5 days
25 days holiday rising to 27 days after 3 years' service (plus Bank Holidays) prorata on part

- time hours

Pension scheme
Onsite car parking within business park

Direct applicants only please - Sorry no agencies
Feb 2023

Job Types:
Full-time, Part-time, Permanent

Part-time hours: per week

Salary:
£21,000.00-£24,000.00 per year

Benefits: