Technical Support Specialist - Bracknell, United Kingdom - Fujitsu

Fujitsu
Fujitsu
Verified Company
Bracknell, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Yellow

Defence

Technical Support Specialist

Location Bracknell (occasional travel and some home working)

  • Are you an enthusiastic technical engineer with a passion for all things IT? Can you Can you configure, maintain, and troubleshoot a wide range of hardware and software services? Do you want to make an impact and change the way the world works? Do you want to collaborate and achieve together with committed people to work with our existing support team specialising in internal deskside support services?This is a fastpaced environment where you will have the chance to grow and build upon your existing knowledge and abilities This is your world and your opportunity to transform it for the better.

Your role
We are looking for a Technical Support Specialist to join our dynamic team.

Your role will require the ability to interact with multiple support teams, offering support, troubleshooting, monitoring, and assistance implementing new secure solutions.


Your experience
- _Experience configuring, installing, and troubleshooting Laptop and desktop devices_
- _Experience in a service desk environment supporting Microsoft 365_
- _Providing network support to at least a 2nd line level._
- _A good understanding of networking fundamentals._
- _Ability to investigate and troubleshoot IT related issues._


Key Performance Indicators

  • Feedback from customers, colleagues and team managers.
  • Technical Assessments.
  • Evidence of sharing and reuse of knowledge.
  • Correct management of processes followed to deliver the service.
  • Percentage of customer problems resolved within required timescales.
  • Meeting service level requirements.
More jobs from Fujitsu
See all jobs of Fujitsu