Sales & Cs Agent, Spanish Ots - London, United Kingdom - Comdata Group

Comdata Group

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Location:
Remote - Head Office in Canary Wharf, London

Salary/Rate:
£11.00 hour + benefits

Reports to:
Team Manager

Progression:

Agents can progress to positions such as Support Agent, Helpdesk Agent, Senior Agent, Trainer, Quality Support Executive and Team Manager.

Hours: 40.0 per week, between the hours of 8am - 5pm Monday - Friday.

Outline:

Responsibilities:

Handle incoming calls for both sales and service calls
Generate sales through understanding customer needs and creating desire
Cancel, modify or confirm visits already sold
Upsell additional products, services and extended stays
Assist customers on live chat with enquiries about the product and website bookings.

This list is not intended to be exhaustive, and other duties may be required from time to time as deemed reasonable by the business.

Key Competencies:

Spanish and English speaker to fluent level
Excellent interpersonal skills
Able to add to a high performance team culture where agents "exhaust all opportunities" to achieve targets and brand loyalty for the client
A natural ability to drive sales
Professional and emotionally resilient.
To embrace the brand vision of the Pierre et Vacances core values
Good attention to detail
Excellent multi tasker
Aims to surprise and delight on every customer interaction
Experience in a previous customer service or sales roles (E);
Excellent communication and motivational skills, ability to multitask and work independently (E);
Ability to work in a fast paced environment, maintaining attention to detail and accuracy (E);
Excellent understanding of call centre practices, KPIs etc. (P);

Training:

Compensation & Benefits:

IIP Accredited Employer
BUPA Life Insurance Scheme
Childcare Vouchers
Dentist scheme
Eye test vouchers
Excellent onsite training and induction
Staff room with refreshments
Corporate discounts, including hairdressing, gym membership, restaurants and bars
Smart casual dress code and policy
Involvement with local charities and fundraising days/events
20 days holiday per annum plus an additional day per year of service up 5 days
Bank holidays entitlement
CCA Academy career progression structure
Recently built premises
Specific benefits on campaigns you work on including discounts, incentives and prizes
Recommend a friend scheme paid reward
Apprenticeship positions available
NVQ qualifications

You will be required to supply 36 months previous employment references (2 references minimum).