Business Support Officer - Northampton, United Kingdom - Opus People Solutions

Opus People Solutions
Opus People Solutions
Verified Company
Northampton, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Business Support Officer

Pay:
£11.51


Length: 3 months


Days/Hours:
Monday - Friday


Location:
Olympus House Northampton, Office based

Opus People Solutions are recruiting on behalf West Northamptonshire Council for a Business support officer to work within a comprehensive range of systems to provide a responsive

service to customers and ensure the provision of timely and accurate information

to relevant team members in support of the Care Pathway process.

  • Maintain an accurate computerised database with the information provided by the accountable workers on all customers of Adults and Transitions to enable effective case management.
  • To maintain and support any systems that are in place, including IT, archiving, filing and electronic storage systems, that may be in use to ensure effective delivery of services.
  • Deal with all correspondence and telephonic enquires related to the Care Pathway including prioritising and taking necessary administrative action according to defined procedures to facilitate an effective and prompt response by care management staff.
  • Support the assessment and review of customers by ensuring all requested assessments and reviews are received on time.
  • Arrange all aspects of interagency and interdepartmental meetings as requested including taking minutes of the meetings.
  • Processing general financial claims and payments in accordance with WNC regulations and guidelines.
  • To maintain a high degree of confidentiality for all information handled.
  • To liaise with other staff, both internal and external, to ensure appropriate exchange of information.
  • Demonstrate awareness/understanding of equal opportunities and other people's behavioural, physical, social and welfare needs.
  • Ensure that reasonable care is always taken for the health, safety and welfare of yourself and other persons, and to comply with the policies and procedures relating to health and safety within the department.
  • Carry out any other duties which fall within the broad spirit, scope, and purpose of this job description and which are commensurate with the grade of the post.
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