Student Experience Officer - Leicester, United Kingdom - Oxford International Education Group

Oxford International Education Group

Verified Company

Leicester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who we are:
Oxford International
Oxford International Education Group is a private education company committed to creating life-enhancing experiences for students worldwide.

Since 1991, we have grown into a global force in international education, helping more than 50,000 students every year further their learning.

We offer academic English courses at schools in the UK and North America and routes to Higher Education through partnerships with universities across the UK, Europe, and the United States.

Today, more than 40 UK institutions use our technology suite.

In recent years we have spearheaded digital innovation and growth through our Digital Institute, which delivers online and hybrid academic and vocational courses taught by accredited and experienced teachers.

Our educational portfolio is diverse and is centred around providing opportunity for international students to build academic qualifications, skills, and intercultural experiences.

We deliver our products digitally, in face-to-face locations across the world, or even in hybrid mode.

Our portfolio ranges from simple tests of English Language capability, through to shorter industry specific courses, right through to year-long International Foundation Courses preparing students for progression to full a degree course at prestigious universities across the English speaking world.

We are quality focused, with a strong desire to lead in our market sectors. We are dedicated, enthusiastic and like-minded, with a genuine interest in what we do.

Our values are at the heart of our business and have been since we started 29 years ago - they are the secret of our success.

As such, care, passion, creativity and integrity are qualities we look for in our staff and are as important as the knowledge, experience and expertise you bring.

Background

The role holder will play an important role in ensuring the enhancement of student experience from pre-arrival through to arrival and will also play a pivotal role in the early identification and flagging of students at risk due to non-attendance or academic performance.

The role holder will work closely with our pre-arrival advisors for which will act as the first point of contact and with the performance coach team based in London to which will refer all 'at risk' students.

The role will also require liaison with College team, Head Office team and University team to help resolve student issues.

The role holder will be expected to develop detailed knowledge of University regulations and College procedures.

The role holder will work closely with the Operations Manager to improve student experience, identifying issues to be addressed and administering the implementation of initiatives.

The following section outlines a more detailed, but not exhaustive, description of the duties pertinent to this post.

Main duties and responsibilities

Managing the prearrival inbox, acknowledging all requests in a timely & effective manner
Ensure accurate and uptodate prearrival information is always available to all stakeholders
To work closely with College team, Head office team and prearrival advisors to ensure all prearrival prerequisites are fulfilled so students join their course on time
Assist with the administration of Accommodation and Airport Pick-Up bookings for students, involving elements of customer service, database & spreadsheet management
Facilitate the accommodation booking process at Conditional Offer and Unconditional Offer stage
Communicate with incoming students in regards to prearrival questions including visa outcomes, arriving on campus, late arrivals, online and face to face registration etc
Connect the prearrival advisors as well as students with appropriate resources required for a seamless prearrival support
Flag students at risk of falling below the required attendance level in accordance with established rules
Flag students at risk due to academic performance in accordance with established rules
Work with college team to organise and promote student events
Support with organising monthly job fairs for students
Liaise directly with students and provide accurate support and signposting
Serve as daytoday contact for Head Office team, prearrival advisors and College teams and offer guidance on student support matters
To assist with the preparation of reports/records of meetings and to attend where appropriate
Follow up with students where information is required from them
Collect, collate and disseminate student satisfaction at arrival

General

A willingness to be flexible towards duties & adaptable to change
Developing a key understanding of the College & University policies & procedures
Occasional out of hours work during peak periods such as Registration and Welcome Weekend
Proactively undertake staff development necessary for the effective performance of the role

Skills and Qualifications
Administrative qualification at an