Casual Library Assistant - Hampshire, United Kingdom - Connect2Hampshire

Connect2Hampshire

Verified Company

Hampshire, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Several locations available

Hourly Pay £10.98

Casual

Customer Services

To provide a high quality customer service by welcoming all customers, assessing their requirements and signposting, in line with agreed service standards
Responding to key general enquiries to achieve a positive outcome for the customer, redirecting/signposting and referring complex enquiries to more senior colleagues where appropriate.
To communicate effectively with customers, volunteers, colleagues, managers, business and community partners.
To work effectively with other team members and partners, and take part in targeted training to improve knowledge and skills to achieve continuous improvements prioritising key knowledge and skills to ensure a high standard of service delivery.
Support other services as appropriate

Procedures and processes

Maintain systems and follow operational procedures to support the provision of an efficient service to agreed standards. To support Library Team Assistants and Managers in duties relating to the daytoday operation of service buildings, including assistingin the opening and locking of buildings as appropriate
To ensure that the premises are maintained to a high standard of aesthetics for the benefit of all visitors

Promotion of services

To promote, advocate and cross sell the services available,

To support the delivery of a range of interactive activities and events in line with agreed service standards (e.g. presenting rhyme times for children), this could include working with children on a 1:1 basis or in small groups and ongoing relationshipswith vulnerable adults.

Stock

To support the management of stock in accordance with guidelines and in response to customer demand.

Corporate & statutory initiatives

Key elements of the job

Manual handling e.g. books, boxes, tables and chairs (frequent)
Standing for long periods (frequent)
Repetitive processes (frequent)
Use of ICT/DSE (frequent)
Regular travel to other sites (as agreed)
Stress from working with difficult or abusive customers (as required)
Lone working at small sites (occasional)
Working flexibly across sites, evenings and/or weekends (as agreed)

Key skills/attributes

Effective interpersonal skills, for effective teamworking with staff and volunteers
Clear written and verbal communication skills
Ability to work under pressure
IT literate with ability to use a range of digital tools.
Enthusiasm for books and reading
Ability to cope with physical element of the job
Ability to work alone and unsupervised for short periods.
Able to handle cash according to procedures
Use of key equipment (e.g. management system, telephone system, public IT)
Awareness of HCC corporate strategy and locally relevant aims & policies.