Guest Services Agent - West London, United Kingdom - Nobu Hotel London Portman Square

Nobu Hotel London Portman Square
Nobu Hotel London Portman Square
Verified Company
West London, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job Ref:
NOB1872


Branch:
Nobu Hotel London Portman Square


Location:
London Portman Square, West London


Salary/Benefits:
£24,960 per annum plus benefits


Contract type:
Permanent


Hours:
Full Time


Hours per week:40 hours per week


Posted date:16/01/2023


Closing date:01/03/2023


THE ROLE OF GUEST SERVICES AGENT*As a Guest Services Agent you will be responsible for answering any incoming calls in a warm, friendly and hospitable manner including transferring of calls and taking messages.

Your tasks as a Guest Services Agent will include but will not be limited to:


  • To create a warm and welcoming first impression over the phone.
  • To provide a genuine, attentive, and friendly service to our guests in order to reflect the Nobu standards.
  • To happily answer any questions or queries from guests regarding dining reservations, services and hotel amenities etc.
  • To process any scheduled wake up calls.
  • Thorough knowledge of OPERA and ensure all guest information is captured.
  • To feel empowered to make a decision that will enhance the guest experience or defuse any complaints which may arise.
  • To be an ambassador for Nobu as well as someone who embodies our values and commitment to our teams.

BENEFITS OF JOINING OUR TEAM
- £1000 Refer a Friend Scheme

  • 2 Hotelwide social events a year including Employee Awards night
  • Discounted overnight stays across Nobu properties Worldwide
  • Discounted Gym Membership via the app Hussle
  • Discounted Pilates classes and Wellness treatments
  • Opportunities to progress within our hotel and the wider portfolio
  • Access to a suite of innovative and varied learning and project opportunities
  • Mental Health First Aiders within the team
  • Exciting wellness and volunteering opportunities
  • Up to 33 holiday days through length of service
  • Life Assurance Scheme
  • Cycle to Work Scheme
  • Discounts off all food and beverage
  • Free meals whilst on duty

EXPERIENCE

  • Strong command of English.
Nobu Hotels effortlessly blends modern luxury and mínimal Japanese tradition into the concept of a lifestyle hotel.

Filled with cutting-edge design and stunning spaces, Nobu Hotels provides remarkable hospitable service and an unparalleled experience like nothing before.

Helming from world renowned

Chef Nobu Matsuhisa, Robert De Niro and Meir Teper, the Nobu Hotels concept is a remarkable conjunction of exquisite cuisine, innovation and creativity.

Nobu Hotel London Portman Square features 249 guest rooms and suites, together with a Nobu restaurant, ballroom and meeting spaces beautifully conceptualised by London-based architecture and interior design firm, David Collins Studio, in conjunction with Make Architects.

We are looking for great people that embody our core values of Kokoro, Smile, Family Crafted.

You will share our passion, deliver quality results and have the courage to be different and creative within your specialism.


Salary:
£24,960.00 per year
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