Support Worker - Bath

Job summary

Support Worker (Independent Living) - Supporting Independence, Building Futures. This Monday to Friday role gives you the chance to make a real difference without the challenges of shift patterns or personal care responsibilities.

Qualifications

• Experience in a customer-service or customer-facing role
• Strong listening skills and ability to understand what customers really need
• Excellent time management and organisational skills
• Comfort with challenging conversations while remaining respectful and supportive
• Good IT skills including Microsoft Office and mobile apps
• Full driving licence with access to a car and business insurance
• Ability to transport customers when required

Responsibilities

• Managing your own caseload of customers, building trust and understanding their unique needs
• Developing personalised support plans with customers to help them live independently
• Working with partner agencies to coordinate the right support for each person
• Helping customers across Bath and North East Somerset with task-based support -v practical things like shopping, attending appointments, and accessing services
• Supporting customers to maximise their income and access benefits they're entitled to
• Completing annual personal alarm safety checks
• Completing accurate case notes and documentation within required timeframes
• Responding to emergency situations when needed

Benefits

• 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years
• Your birthday off as an extra holiday
• Up to 10% matched pension contribution
• Mileage allowance for travel between customer visits
• Flexible benefits which might include a Health Cash Plan
• Access to an Employee Assistance Programme for your own wellbeing

Job description