Route Manager - Twickenham, United Kingdom - London United

London United

Verified Company

Twickenham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Route Manager

Salary:
£52k DOE

Location:
TW2 5NX

Term:
Full Time, Permanent

Vacancies have arisen for Route Managers across Operational Control Centres (Fulwell, Shepherds Bush, Harrow & Westbourne Park, and other locations as required) to achieve the company's QIC budget through effective management of the Operational Control Centres(OCCs) and their respective personnel and services.

The Route Manager will act as the direct line management for the iBus Controllers ensuring that support and guidance is given when required.

The Route Manager will manage closely the day-to-day operation of all services under their control, highlightingpoor performance and ensuring action plans are devised and shared with internal / external stakeholders.

Responsibilities:

To manage the daytoday operations of the Operational Control Centres
To act as a deputy for the Performance Manager in their absence
To collate and act upon information concerning service performance covering all Quality Service Indicators (QSI's)
To provide timely and accurate feedback to all internal and external stakeholders concerning service performance
To conduct technical and behavioural coaching / mentoring on a daytoday basis
To ensure standards set by the General Manager / Performance Manager are consistently maintained
To performance manage the Mobile Controllers / iBus Controllers in conjunction with the Performance Managers
To monitor, report and act upon ontheday punctuality / attendance of Mobile / iBus Controllers
To conduct grievance and disciplinary hearings in line with the company's grievance and disciplinary procedure

Requirements:

Essential (e); Desirable (d):

Previous experience of managing a large team (e)
Previous experience in managing a large portfolio of services (e)
Detailed route knowledge of RATP Dev transit London's network (d)
Knowledge of processes mapping (d)
A working knowledge of the iBus system (d)
Proficient in the Microsoft office package, especially Microsoft Excel (e)

Proficient in DAS

Preferably Grampian (e)
This role will be required to cover OCCs between the hours of 06:00 22:00, 7 days per week working shifts, 5 days out of 7, per week.

From recent feedback we know the reasons why our people have joined us and stayed with us.

This is what they had to say:
- "Friendly, great teamwork and everyone is willing to help each other."_
- "Respectful and inclusive - everyone is welcome. Management are approachable and listen."
"Great job security, We're a global company but with a great local reputation and the opportunity is there to develop, if that's what you want."_

We truly value our people and the contributions they make to our business and the communities in which we serve.

We have 10 garages across London, with over 3,500 staff and we're looking for people who really put our customers at the heart of everything theydo.