Lettings Negotiator - Houghton Regis, United Kingdom - Connells Group HQ

Connells Group HQ

Verified Company

Houghton Regis, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Connells Group is the largest and most profitable estate agent in the UK with over 1200 branches from Scotland to the South coast of England.

The GEM Lettings Department helps to support the branch network through generating new business and retaining currentbusiness.

MAIN PURPOSE OF THE ROLE

The GEM Lettings Negotiator roles support the branch network through driving new customer acquisition and maximising
Missed opportunities across our estate agency KPI's. The roles are all telephone based and require all personnel to offer
Amazing customer service levels whilst crossselling at all times where required.
This is a varied and busy role requiring a high attention to detail as well as a strong drive on winning new business for the group.

KEY ACTIVITIES

GEM Sales Negotiator Retention:

Act as a 'frontline' of communication for customers looking to end business with the estate agency brands within the Connells Group.
Aim to deliver excellent customer service at all times by carefully listening to all customers requirements, maintaining accurate records of all communications and ensuring all necessary followup action is taken at the earliest opportunity
Liaising with local branches across the country to retain business and create new business within the group.
Book market appraisals, mortgage appointments and retain contracts for all estate agency brands.
Work on a variety of data sources in a test capacity.
Deliver exceptional performance results at all times by aiming to exceed your key performance indicators (KPI's) at every opportunity

Ensure department and company objectives are met / exceeded: