Customer Service Advisor - Exeter, United Kingdom - CarStore

CarStore

Verified Company

Exeter, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Advisor

Car Store Exeter

Salary of £23,218 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services
Do you thrive off delivering industry-leading standards of customer care and satisfaction? If so, you need to join the team as a Service Advisor

As a Service Advisor, you will have a passion and love for customers and get a buzz from providing a great customer experience.

So recent/current experience within a customer service role would be helpful, either from hospitality, retail or contact centre type environments.

It would be great if you had a passion for the automotive industry or just an interest in cars, from how great they look to what's under the bonnet - we don't mind

To be a Service Advisor, it is essential that you hold a full UK drivers' licence.

What does the role of Service Advisor involve?

You'll be providing estimates, booking and scheduling service/repair work for our customers
You will advise a recommended course of action and accurately invoice for work carried out
You will keep our customers fully informed of all available extras, accessories and value products, maximising the opportunity to up sell

What do you need to succeed as a Service Advisor?

Background in customer service, sales and a keen interest in the automotive industry
Awesome organisation/admin skills and experience using computer systems
Upselling experience as well as being comfortable in fastpaced environment
The ability to maintain customer service levels whilst meeting KPI's and deadlines

We offer fantastic development programmes for all team members who are committed and want to progress and fast track their career within an exciting and fast-paced industry.

Alongside that, we have fantastic benefits including 22 days holiday and a wide variety of discounts.

Job Types:
Full-time, Permanent

Salary:
£23,218.00-£29,818.00 per year

Supplemental pay types: