Reservations Agent - Newcastle upon Tyne, United Kingdom - KE Hotels

KE Hotels
KE Hotels
Verified Company
Newcastle upon Tyne, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
We are looking for a passionate and attentive individual to join our Reservations team.

Reporting to the Reservations Manager and Reservations Supervisor, you will play a key role in the smooth running of the hotel.


Key Responsibilities:


  • Manage new and existing room reservations.
  • Monitor our booking channels for updates and messages from our guests.
  • Respond to invoice requests and process deposits.
  • Monitor room availability.
  • Monitor noshow and cancellation fees and update the relevant reports.
  • Identify sales opportunities and communicate them to the Sales Manager.
  • Build and maintain good relationships with corporate clients and booking agents.
  • Anticipate guest needs and communicate them to the relevant departments so guest expectations are not only met, but exceeded.
  • To be an ambassador for the hotel industry and the IHG hotel brand.
  • Positive demeanour
  • Confident, calm, and professional telephone manner
  • Flexibility
  • Problem solving skills
  • Good initiative
  • Proven background in a similar role (ideally 1+ year Hotel Reservations or Reception experience)
  • Excellent communication skills
  • Computer proficiency
  • Opera PMS experience preferred
  • Attention to detail
  • Ability to work independently and as part of a team

Benefits:


  • IHG staff rates
  • Complimentary onsite parking
  • Complimentary onsite gym
  • Upselling opportunities

Working Hours:


  • Three 8hour shifts per week
  • Monday-Friday with rotating Saturdays
More jobs from KE Hotels
See all jobs of KE Hotels