Switchboard Team Leader - Scunthorpe, United Kingdom - Northern Lincolnshire & Goole NHS Foundation Trust

Northern Lincolnshire & Goole NHS Foundation Trust
Northern Lincolnshire & Goole NHS Foundation Trust
Verified Company
Scunthorpe, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Are you a natural leader with excellent communications skills and a passion for helping other people? If so, we could have the perfect job for you.


We're looking for a new Switchboard Team Leader for our hospital in Scunthorpe who can support and direct our fantastic teams in manning our busy switchboard, supporting our colleagues, patients, and their loved ones, 24/7, 365 days a year.


Of course, we don't expect you to be on site 24 hours a day, so you will be working closely with our existing team leader, supporting each other to jointly manage the team.


Your hours will mainly be Monday to Friday, from 8.30am to 5pm, although on rare occasions we may ask you to vary this at short notice for the need of the service.


Occasionally, we may also need you to travel to our hospital in Grimsby, using our free cross-site shuttle bus service.


We need an enthusiastic, self-motivated leader, whose main focus will be leading our Telephonists and ensuring that all calls are handled effectively and efficiently - helping to reassure people at what can be a very difficult time - as well as handling emergency calls and responding to critical alarm systems.


This is a busy team, with lots of conflicting demands, so you'll need to be able to multi-task and stay calm under pressure, as well as having a good level of IT skills.


You'll also need excellent organisation and planning skills, ensuring that the Switchboard team is always there for our patients, whilst looking after the wellbeing of the team and abiding by key legislation such as the Working Time Directive.

So, if this sounds like you, please get in touch.

We're a large organisation with three hospitals located in Scunthorpe, Grimsby and Goole. We also provide community services in North Lincolnshire. Our 6,500 members of staff care for and support a population of more than 400,000 people.


We encourage all our staff to innovate and adopt 'best practice' so we can deliver excellent care to our patients.

We ask staff to live our values; kindness, courage and respect.

We are committed to recruiting the best people to work with us. You could be one of them.


In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

"We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers".

  • Keeping skill set current and up to date enough to be able to cover the switchboard service when required within their contracted hours. This may be at short notice.
  • Ensuring that the team are fully competent of dealing with emergencies, as they arise ensuring the observance of relevant safety regulations and procedures in accordance with trust policy.

This is including but not exhaustive to:

  • Major Incidents
  • Trauma Calls
  • Cardiac Arrest /Paediatric Arrest
  • Caesarean Section /Neonatal Emergency
  • Bomb Threat Procedures
  • Pharmacy Fridge Alarms
  • Mortuary Fridge Alarms
  • On Site Alarms
  • Medical Gas Alarms
  • Engineering Services Alarms
  • Fire Alerts
  • Ensuring that all calls and procedures are handled in an efficient and speedily manner.
  • Be able to prioritise emergencies as they arise and in the event of a Major Incident be called upon to report to work at short notice.
  • Maintain and administer the bleep database(s) to enable a safe efficient service is delivered and oversee the issuing of the device.
  • Leading a team of telephonists, being their first port of call for any support/guidance/advice.
  • The planning and the management of duty rotas in eRostering across the team making sure that the service is manned appropriately and efficiently over a 24 hours, 365 days a year period. To reassess and alter rota's as necessary to meet organisational requirements.
  • Ensure that the switchboard has adequate staffing for each shift and to be called upon at short notice if sickness occurs.
  • Be responsible for a team of switchboard telephonists, being the first point of contact for escalation of faults on the switchboard
  • To carry out return to work interviews with staff following any periods of absence, including any follow up action and/or support that maybe provided to the employee inline with the trust policy.
  • To carry out Personal Appraisal Development Reviews and regular 1:1s with staff
  • Train all new starters on how to use, in best practice, the operator console and all other relevant training suitable to their role. This will cover Out of Hours shifts until the trainee is competent in their role.
  • Ensuring that staff records are kept up to date. Maintaining sickness and annual leave documentation across the section in line with the Trust Policy.
  • To lead the Doctor's bleep hand overs
  • Cleaning own equipment, work area and ancillary electronic equipment in quiet times so not to impact on service delivery.
  • Ensu
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